Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Deonjoli Scott

Las Vegas

Summary

Dynamic legal support professional with a proven track record in fast-paced environments. Expertise in client communication, data management, and meticulous case documentation ensures seamless operations and superior service delivery. A collaborative team player dedicated to achieving results while adept at adapting to evolving challenges. Committed to maintaining the highest standards of integrity and discretion when handling sensitive information.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Legal Intake Specialist

Tort intake Professionals
02.2025 - 06.2025
  • Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
  • Elevated the reputation of the firm by consistently providing prompt, courteous service to prospective clients during their initial consultations.
  • Prevented errors in case documentation through meticulous attention to detail when recording client information during intake interviews.
  • Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
  • Conducted detailed client intakes and entered information into company database.

Appointment Setter

Ace home services
05.2023 - 11.2023
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Increased appointment setting success by developing targeted call lists based on potential client needs.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.

Customer Service Representative

Precision Opinions
08.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Appointment Setter

Bright solar marketing
10.2021 - 05.2022
  • Set appointments with salespeople and potential customers.
  • Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Addressed client inquiries and updated database information.
  • Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.

Call Center Representative

RDI Corporation
02.2020 - 10.2021
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
  • Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
  • Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Made average of 200 outbound and inbound calls per day.
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.

Manager

Moe's Southwest Grill
05.2019 - 04.2020
  • Kept store clean, Served food, food prep, cashier

Security Guard

CSC (Corporation Service Company)
01.2019 - 12.2019
  • My position consisted of short hours mainly metal detectors at T-Mobile arena

Education

High school or equivalent -

Clark Country Adult Education
Las Vegas, NV
08.2019

Skills

  • Client communication
  • Confidentiality compliance
  • Client confidentiality
  • Follow-up skills
  • Proficient in MS office
  • Problem-solving
  • Sales presentation development

Certification

  • Security Guard
  • Food Handler Certification

Timeline

Legal Intake Specialist

Tort intake Professionals
02.2025 - 06.2025

Appointment Setter

Ace home services
05.2023 - 11.2023

Customer Service Representative

Precision Opinions
08.2022 - 01.2023

Appointment Setter

Bright solar marketing
10.2021 - 05.2022

Call Center Representative

RDI Corporation
02.2020 - 10.2021

Manager

Moe's Southwest Grill
05.2019 - 04.2020

Security Guard

CSC (Corporation Service Company)
01.2019 - 12.2019

High school or equivalent -

Clark Country Adult Education

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