Deonta Lee
Memphis,TN
Summary
Dynamic leader with a proven track record at FedEx and Kroger, excelling in team leadership and complex problem-solving. Elevated customer satisfaction and team performance through effective communication and staff development. Skilled in time management and fostering high-performing teams, achieving significant operational efficiencies and employee engagement without compromising quality.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Manager
FedEx
12.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Ramp Agent
FedEx
09.2015 - 12.2017
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Material Handler
FedEx
08.2014 - 09.2015
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Supervisor of Operations
Kroger
08.2010 - 08.2014
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication
Cashier Team Lead
Kroger
06.2009 - 06.2010
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Associate Of Applied Science - Criminal Justice
Southwest Tennessee Community College
Memphis, TN05.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Patient Care
- Vital signs monitoring
- Bathing Assistance
- Compassion and Empathy
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Firearms Training Certification - Various State Agencies or Private Institutions.
- Armed Guard License
Timeline
Manager
FedEx
12.2017 - Current
Ramp Agent
FedEx
09.2015 - 12.2017
Material Handler
FedEx
08.2014 - 09.2015
Supervisor of Operations
Kroger
08.2010 - 08.2014
Cashier Team Lead
Kroger
06.2009 - 06.2010
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR/AED Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Firearms Training Certification - Various State Agencies or Private Institutions.
- Armed Guard License
Associate Of Applied Science - Criminal Justice
Southwest Tennessee Community College
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