Dequan Ryan
Dallas,TX
Summary
Dynamic professional with a proven track record at Soirée Coffee Bar and BrightWeb Web Design, excelling in operations management and customer relations. Leveraged adaptability and Microsoft Office/software expertise to enhance business development, achieving significant improvements in customer satisfaction and sales trends. Skilled in team building and strategic thinking, consistently driving positive outcomes and innovative solutions. One thing to note about me: If there ever arises a problem that I am unsure of how to solve, I will find the solution regardless. I am the type of person who will not rest until I find the solution to any given problem I come across, because learning and garnering new knowledge excites me.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Soirée Coffee Bar
Dallas, US
11.2022 - Current
- Job includes crafting specialty drinks for customers, maintaining and running a clean restaurant, training barista new-hires, and brainstorming new items to serve.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created reports on sales trends, inventory levels, and financial data.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed a system for tracking inventory and ordering supplies as needed.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Associate Editor
Soirée Coffee Bar
Dallas, US
10.2022 - Current
- Guaranteed timely delivery of high-quality content.
- Reviewed and edited copies, set deadlines, and supervised the production details of e-mails, letters, and websites.
- Created detailed reports on project progress and performance metrics.
- Coordinated with marketing teams to develop promotional strategies for content dissemination.
- Edited and proofread social media and blog posts.
Web Developer/Technical Support Specialist
BrightWeb
Dallas, Texas
09.2020 - 10.2022
- Supported customers with online billing, access, and account issues.
- Demonstrated advanced product knowledge to solve customer issues.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Maintained up-to-date case documentation for future reference.
- Managed the configuration and setup of customer accounts and systems.
- Performed routine maintenance and software updates on support tools and customer systems.
- Participated in after-hours on-call rotation for critical support needs.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Supervisor
Jani-King
Dallas, US
06.2019 - 08.2020
- Duties included managing workflow, training new hires, managing team schedules, and evaluating performance while also providing feedback
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies and procedures.
- Monitored employee productivity to provide constructive feedback and coaching.
- Implemented quality control measures, significantly reducing error rates.
- Maintained positive working relationship with fellow staff and management.
Education
College in Cyber Security - Information Technology
University of North Texas
Denton, TX11-2025
Some College (No Degree) - CyberSecurity
Tarrant County College
Fort Worth, TXHigh school or equivalent - Computer Science
Mansfield High School
Some College (No Degree) - Computer Science
Texas Christian University
Fort Worth, TXSkills
- Active Listening
- Adaptability
- Attention to Detail
- Computer skills
- Learning technology
- Ability to Learn New Software and Hardware
- Technical support
- Data entry
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Technology
- Copy editing
- AP style
- Sales monitoring
- Team motivation techniques
- Performance reviewing
- Operations management
- Problem-solving
- Time management
- Microsoft office expertise
- Inventory management
- Customer relations
- Business development
- Retail operations management
- Strategic thinking
- Team building
- Conflict resolution
- Product and service sales
- Customer service
- Decision-making
- Compliance
Languages
- Spanish, Intermediate
- English, Expert
Assessments
Data entry: Attention to detail, Proficient, 11/01/21, Maintaining data integrity by detecting errors
Affiliations
- Currently a working actor with previous roles in FBI Most Wanted (CBS, Amazon Prime), Vindication (Amazon Prime), and East New York (CBS)
- Active Lifestyle Enthusiast: Engaging in boxing, basketball, weightlifting, reading, music production, and dog walking
Certification
Google Data Analytics Certification
Data Analysis With R Programming Professional Certification
CompTIA Certifications - In progress
Websites
References
References available upon request.
Timeline
Assistant Manager
Soirée Coffee Bar
11.2022 - Current
Associate Editor
Soirée Coffee Bar
10.2022 - Current
Web Developer/Technical Support Specialist
BrightWeb
09.2020 - 10.2022
Supervisor
Jani-King
06.2019 - 08.2020
College in Cyber Security - Information Technology
University of North Texas
Some College (No Degree) - CyberSecurity
Tarrant County College
High school or equivalent - Computer Science
Mansfield High School
Some College (No Degree) - Computer Science
Texas Christian University
Similar Profiles
Michelle Patron GarciaMichelle Patron Garcia
Barista at Regenerativo Wellness Bar/coffee BarBarista at Regenerativo Wellness Bar/coffee Bar
NICK BERTOIANICK BERTOIA
Director of Operations at Published On Main | Bar Susu | Novella Coffee BarDirector of Operations at Published On Main | Bar Susu | Novella Coffee Bar
Greysi GarciaGreysi Garcia
Lead Barista at Carmela Coffee BarLead Barista at Carmela Coffee Bar