DERECK SOLARES
Mcallen,TX
Summary
- Bilingual Mobile Repair Lead with 5 years of experience handling escalated calls
- Experienced in collaborating with site projects
- Assisted in El Paso with new site training agents and leadership
- Expert in Floor Support for agents on VDN, Training New Hires, Presenting Tool Functions to agents and leadership, Handling ECAFs
- Recipient of multiple quarterly awards
- Assisted in training new leads
- Proficient in multiple LOBs
Overview
10
10
years of professional experience
Work History
Mobile Repair Lead
Spectrum
3701 N. 23rd Street, McAllen, TX 78501
03.2019 - Current
- Customer service, technical support, managed customer accounts, resolved customer issues promptly, troubleshooting specialist, handling ECAFs, working tickets, front line agent support, handling VDN line
Housekeeping
Doctors Hospital at Renaissance
01.2017 - 01.2019
- Taking out trash in facilities, completing floor rounds promptly, inventory support, sanitation overview
Server/Cook
Logans
01.2014 - 01.2017
- Customer service, orders, cashing out register, salad station
Manager
Green Ceviche
01.2016 - 01.2016
- Customer service, completing online orders, cashing out register, deposits, scheduling, opening/closing restaurant
Education
Multimedia Specialist Associates -
South Texas College
McAllen, TX01.2014
High School Diploma -
Nikki Rowe High School
McAllen, TX01.2014
Skills
- Microsoft Office Certified
- Customer Service
- Training Agents
- Presenting
- VDN Calls
- ECAFs
- Coaching Agents
- Project Management
- Communication
- Problem-solving
secondary email
derecksolares@gmail.com
references
- Enrique Angulo, Spectrum, Supervisor, (956)-212-1059
- Nelson Silva, Spectrum, Supervisor, (815)-582-8182
Timeline
Mobile Repair Lead
Spectrum
03.2019 - Current
Housekeeping
Doctors Hospital at Renaissance
01.2017 - 01.2019
Manager
Green Ceviche
01.2016 - 01.2016
Server/Cook
Logans
01.2014 - 01.2017
Multimedia Specialist Associates -
South Texas College
High School Diploma -
Nikki Rowe High School