Derek A. Frank
Dallas
Summary
Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Overview
11
11
years of professional experience
Work History
CEO and Owner
Paranoid LLC
Dallas
01.2022 - 01.2026
- Cultivated relationships with multiple multi-national corporations for contract manufacturing and outsourcing of product
- Successfully networked on local and national levels to build a substantial and loyal base of clientele nationwide
- Maintained an extremely high rate of customer return month after month by heavily focusing on customer relationship management and customer retention
- Managed revenue growth and sustained a high rate of profitability for the business
- Successfully stayed up to date on all relevant industry trends and successfully forecasted changes in the market in order to maintain a competitive edge
Sleep Professional
Sleep Number
Las Colinas
01.2021 - 01.2022
- Remarkably exceeded month-for-month sales goal expectations by a minimum of 122% every month since beginning of employment
- Consistently led store in the 'sales average per customer' metric for 9 consecutive months
- Built and maintained a stellar reputation with customers and been able to cultivate numerous lucrative relationships with clients that has led to over $160k in repeat customer sales within 4 months
- Gained invaluable skills in providing unmatched and extraordinary customer service experience to the countless high-profile and affluent clientele common at Sleep Number
- Gained experience in counseling clients and listening to their needs while explaining product range thoroughly and in an easily-understandable way, ensuring that each client purchased the best product for their needs
Store Manager
Sprint of Frisco
Frisco
01.2019 - 01.2020
- Provided leadership, training, and taught sales techniques to 6 employees during time as manager
- Drastically raised conversion rate for store by over 8% and increased walk-in sales in first 3 months from previous manager
- Led team to become #1 in district sales for the first 4 consecutive months as manager and more than doubling store sales, selling over $375k in that time period
- Immensely improved reputation of store and online reviews by appropriately handling all customer concerns and complaints from last management and leaving customers satisfied and with a positive view of the store
Sales Representative
Sprint of Flower Mound
Flower Mound
01.2018 - 01.2019
- Shattered the existing 14 year-old national record for sales in one month during only my 7th month of employment
- Achieved #1 in the President's Club for being the national leader in all sales metrics for 6 consecutive months
- Received a promotion to Assistant Store Manager after only 6 months with the company due to exceptional sales performance, reputation, and rapport with clientele
- Acquired valuable experience in de-escalating a wide variety of customer issues and devising appropriate solutions that benefited both the client and company
Head Swim Team Coach
Life Time Fitness
Flower Mound
01.2017 - 01.2018
- Led a team over 100 swimmers in daily practice and make sure that all lane arrangements were organized and productive
- Responsible for creating and maintaining a positive and inspiring program to motivate each swimmer to improve their performance
- Devised a customized approach for each individual to meet and exceed their objectives
Lifeguard/Swim Team Coach
Coppell Family YMCA
Coppell
01.2015 - 01.2018
- Communicated regularly with parents, giving individual progress updates and addressing any issues or conflicts that arose between kids
- Trained numerous new employees on the methods and guidelines that the YMCA maintains and the morals behind the association
- Manage the particulars of instructing four different swimming clubs and made sure that all drills, activities, and practices were organized and informative for each swimmer
Education
Associates of Arts Degree - Business Administration
Collin College
Skills
- Exceptional customer service
- Strong communication skills
- MS Office Suites
- Google Office Suites
- Workday
- CPR & AED certified
- Customer relationship management
- Client acquisition and retention
References
- Jonathan Vasquez, District Manager, 214-405-6387, jonathanvasquez@brightstar.net
- Candace Deason, Friend, (940) 595-1819
- Jasmine Carpenter, Store Manager, 505-320-4257, jasminecarpenter@sleepnumber.com
Timeline
CEO and Owner
Paranoid LLC
01.2022 - 01.2026
Sleep Professional
Sleep Number
01.2021 - 01.2022
Store Manager
Sprint of Frisco
01.2019 - 01.2020
Sales Representative
Sprint of Flower Mound
01.2018 - 01.2019
Head Swim Team Coach
Life Time Fitness
01.2017 - 01.2018
Lifeguard/Swim Team Coach
Coppell Family YMCA
01.2015 - 01.2018
Associates of Arts Degree - Business Administration
Collin College