Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Derek Bormann

Ballwin,MO

Summary

Skilled Collision Estimator and Auto Damage Adjuster with a proven track record at GEICO, adept in problem solving and customer service. Excelling in repair planning and insurance procedures, I have effectively negotiated costs and streamlined claims processing, enhancing operational efficiency and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Collision Estimator

Auto Beauty Specialists
Olivette, MO
10.2022 - Current
  • Write preliminary estimates and work with technicians for the blueprinting process.
  • Provide customer service by keeping the customer informed throughout the repair process and setting the right expectations.
  • Adhere to insurance company guidelines and manufacturer repair procedures.
  • Negotiated repair costs with insurance companies.

Auto Damage Adjuster

GEICO
Saint Louis, MO
05.2015 - 10.2022
  • Inspect vehicles at tow yards, repair shops, and customer residences.
  • Determine total loss vehicles, negotiate settlements, and collect titles.
  • Work directly with local partner repair shops by completing supplements and managing rental days.
  • Ensured compliance with internal controls, policies, and procedures in the handling of claims.
  • Managed workload to ensure timely follow-up and resolution of all assigned claims.
  • Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.

Education

Associate of Arts - Liberal Arts

Kirkwood Community College
Cedar Rapids, IA
08-2012

High School Diploma -

Waco
Wayland, IA
05-2009

Skills

  • Customer service
  • Vehicle inspection
  • Mechanical aptitude
  • Insurance procedures
  • Claims processing
  • Repair planning
  • Cost estimation
  • Sales

Affiliations

  • Golf
  • Weightlifting
  • Travel

Certification

  • I-CAR Certified

Timeline

Collision Estimator

Auto Beauty Specialists
10.2022 - Current

Auto Damage Adjuster

GEICO
05.2015 - 10.2022

Associate of Arts - Liberal Arts

Kirkwood Community College

High School Diploma -

Waco

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Derek Bormann