Derek Chapman
Roanoke,VA
Summary
Detail-oriented service advisor with strong expertise in high-volume automotive estimation and customer relationship management. Committed to quality assurance and effective communication, ensuring accuracy in estimates and enhancing customer satisfaction.
Overview
16
16
years of professional experience
Work History
Service Advisor
Caliber Collision
Roanoke, VA
03.2026 - Current
- Assessed repair costs for the largest auto body repair company in the United States, providing accurate estimates for customer consultations.
- Assisted customers with insurance claims and service inquiries.
- Scheduled appointments and managed service timelines effectively.
- Provided detailed estimates for repairs and services requested.
Repair Specialist
Berglund Body Works
Roanoke, VA
03.2024 - 03.2026
- Estimated repair costs for multiple insurance companies in high-volume body shop at car dealership.
- Diagnosed and repaired various vehicle systems including engines and transmissions.
- Collaborated with team members to ensure efficient workflow in repair processes.
- Utilized diagnostic tools to identify issues and recommend repair solutions.
Detailer, parts, estimator
Caliber collision
Roanoke, VA
08.2018 - 03.2024
- Guided customers in estimating production needs for accurate planning
- Prepared vehicles for painting by sanding, masking, and cleaning surfaces.
- Inspected completed work for quality and adherence to company standards.
- Collaborated with team members to ensure efficient workflow and communication.
Line Cook/Prep Cook
Beamers
Roanoke, VA
06.2018 - 08.2018
- Managed kitchen operations, ensuring effective control of food costs and labor. Trained employees on accountability and efficient workload management. Prepared meals for large orders, meeting customer demands efficiently.
Assistant Kitchen Manager
Awful Arthur's
Roanoke, VA
02.2018 - 06.2018
Kitchen Manager
Fork in the market
Roanoke, VA
12.2015 - 02.2018
Line Cook
Awful Arthur's
Roanoke, VA
07.2013 - 12.2015
Line Cook
Outback Steakhouse
Sarasota, FL
01.2011 - 07.2013
Education
General -
Northside High School
Roanoke, VA06-2000
Skills
- Cost estimation
- Appointment management
- Customer support
- Customer relationship management
- Customer retention
- Complaint resolution
- Conflict resolution
- Quality control
- Attention to detail
- Time management
- Multitasking
- Problem solving
- Effective communication
- Excellent communication
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Service Advisor
Caliber Collision
03.2026 - Current
Repair Specialist
Berglund Body Works
03.2024 - 03.2026
Detailer, parts, estimator
Caliber collision
08.2018 - 03.2024
Line Cook/Prep Cook
Beamers
06.2018 - 08.2018
Assistant Kitchen Manager
Awful Arthur's
02.2018 - 06.2018
Kitchen Manager
Fork in the market
12.2015 - 02.2018
Line Cook
Awful Arthur's
07.2013 - 12.2015
Line Cook
Outback Steakhouse
01.2011 - 07.2013
General -
Northside High School