Derek Dickerson
Louisville ,KY
Summary
Dynamic sales specialist with a proven track record at PepsiCo, excelling in relationship building and upselling. Leveraged strategic analysis to enhance customer satisfaction and foster repeat business. Recognized for optimizing client relations and delivering exceptional service, driving significant improvements in sales performance and client retention.
Overview
22
22
years of professional experience
Work History
Sales Specialist
PepsiCo
03.2011 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Department Manager
The Home Depot Inc
05.2003 - 03.2011
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Education
Bachelor Of Science - Education
University of Louisville
Louisville, KY05.2008
Timeline
Sales Specialist
PepsiCo
03.2011 - Current
Department Manager
The Home Depot Inc
05.2003 - 03.2011
Bachelor Of Science - Education
University of Louisville
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Relationship selling
- Strategic analysis
- Sales analytics
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