Derek Diestler
Apple Valley,MN
Summary
Experienced in Electronics Manufacturing, Technical/Product Support, Management/Training and Customer Service. I work well with others just as well as independently. My work is primarily on the computer, however I've previously worked in both Factory and Office settings. Currently I am studying for my ITF+ while working my way into the field of Information Technology. My work history only shows a small amount of what I can do. I am a very open learner always in search for new opportunities.
Overview
12
12
years of professional experience
Work History
Sales Representative
Domestic & General
03.2024 - Current
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Assistant Manager
Greenix Pest Control
08.2022 - 05.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
(Product Support/Tech) TextChat/Phone
Intuit/TurboTax
01.2020 - 05.2022
- Responded to service requests during and after business hours.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
Trainer/Assistant Manager
Sick Sensor Intelligence
10.2019 - 01.2021
- Used precision measuring equipment to check final products for adherence to tolerance limits.
- Completed surface mount soldering of printed circuit boards.
- Recommended changes in circuitry or installation specifications to simplify assembly and maintenance.
- Assembled components per technical specifications and production guidelines.
- Trained new employees in assembly skills to improve team production levels.
Manager Store Clerk
F.U.N. Market On Nicollet
03.2017 - 02.2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Protected purchased items with proper bagging and wrapping to prevent damage
- Helped customers find needed merchandise and assisted with sizing and accessories
- Displayed merchandise by arranging in an appealing and orderly way to boost sales
Auction Coordinator
Jireh Trading Company
08.2016 - 03.2017
- Sold products for Jireh Trading Co on K - Bid, Ebay and Craig's List
- Drove to different houses and storage units to pick out items that were seen as valuable
- Help start the auction online
- Help auction winners load up their winnings
Manager
Umbria Pizzeria
02.2013 - 02.2017
- I have four years of experience at Umbria which gave me the opportunity to learn every position from cooking, food prep, cashier, delivery, and cleaning
- Completed rush deliveries on tight timetables to satisfy customer needs
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
- Completed on-time deliveries by choosing the best and most efficient routes
Education
Certificate - Introduction To Hardware And Operating Systems
IBM
Remote07.2024
Certificate - Introduction To Technical Support
IBM
Remote04.2024
Certificate - Introduction To Cybersecurity Essentials
IBM
Remote02.2024
Certificate - Practice Exam For CompTIA ITF+ Certification
IBM
Remote 12.2023
Certificate - Intro To Web Development With HTML And CSS
Zenva
Remote09.2022
High School Diploma -
School of Environmental Studies
Apple Valley, MN05.2014
Skills
- Employee Management
- Customer Service
- Tech Support
- Troubleshooting
- System diagnostics
- Remote Support
- Management
- Electronic Troubleshooting
Timeline
Sales Representative
Domestic & General
03.2024 - Current
Assistant Manager
Greenix Pest Control
08.2022 - 05.2023
(Product Support/Tech) TextChat/Phone
Intuit/TurboTax
01.2020 - 05.2022
Trainer/Assistant Manager
Sick Sensor Intelligence
10.2019 - 01.2021
Manager Store Clerk
F.U.N. Market On Nicollet
03.2017 - 02.2018
Auction Coordinator
Jireh Trading Company
08.2016 - 03.2017
Manager
Umbria Pizzeria
02.2013 - 02.2017
Certificate - Introduction To Hardware And Operating Systems
IBM
Certificate - Introduction To Technical Support
IBM
Certificate - Introduction To Cybersecurity Essentials
IBM
Certificate - Practice Exam For CompTIA ITF+ Certification
IBM
Certificate - Intro To Web Development With HTML And CSS
Zenva
High School Diploma -
School of Environmental Studies
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