Derek Gutierrez
AutoZone
Manga,Utah
7
years of professional experience
Results-driven Commercial Manager with expertise in operations management, customer relationship management, and strategic planning. Proven ability to enhance profitability through effective pricing strategies and inventory optimization.
Work History
Commercial Manager
2 Years 9 Months- Developed and implemented pricing strategies to enhance profitability and competitiveness.
- Managed inventory levels and coordinated supply chain operations to optimize product availability.
- Analyzed market trends to inform strategic planning and promotional initiatives.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Led negotiations with vendors to secure favorable terms and reduce costs.
- Trained junior staff on best practices in customer service and sales techniques.
- Monitored performance metrics to assess departmental effectiveness and identify areas for improvement.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Built relationships with clients to establish new contracts.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
Package Sorter
3 Months- Developed and implemented pricing strategies to enhance profitability and competitiveness.
- Managed inventory levels and coordinated supply chain operations to optimize product availability.
- Analyzed market trends to inform strategic planning and promotional initiatives.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Led negotiations with vendors to secure favorable terms and reduce costs.
- Trained junior staff on best practices in customer service and sales techniques.
- Monitored performance metrics to assess departmental effectiveness and identify areas for improvement.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Built relationships with clients to establish new contracts.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
Assistant Manager
1 Year 1 Month- Assisted in managing daily operations and staff schedules to ensure efficient service delivery.
- Implemented training programs for new employees, enhancing team productivity and service quality.
- Analyzed customer feedback to identify areas for improvement in guest experiences.
- Coordinated promotional events, increasing audience engagement and attendance at screenings.
- Developed and maintained inventory management systems, optimizing stock levels and reducing waste.
- Monitored compliance with safety protocols, ensuring a secure environment for guests and staff.
- Collaborated with senior management on strategic initiatives to enhance operational efficiency.
- Provided leadership during peak hours, fostering teamwork and maintaining high service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Stocker
1 Year- Organized and restocked merchandise to ensure optimal product availability.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Assisted in inventory management by accurately tracking stock levels and product placement.
- Operated equipment, including pallet jacks and forklifts, to facilitate efficient stocking processes.
- Monitored expiration dates to promote product freshness and reduce waste.
- Implemented safety protocols while handling products to minimize risk of injury or damage.
- Enhanced customer experience by promptly addressing inquiries regarding product locations.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Crew Member
1 Year- Prepared and assembled food items according to company standards and recipes.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Collaborated with team members to streamline workflow during peak hours.
- Trained new crew members on operational procedures and customer service techniques.
- Worked front counter, drive-thru and other areas.
- Implemented suggestions to improve speed of service and enhance customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
High School Diploma
Skills
Operations management
Team Training
Customer relationship management
Contract terms negotiation
Strategic planning
Financial reporting
Strategic sourcing
Key account management
Sales support
Product management
New business opportunities
Risk management
Account management
Time management
Relationship building
Sales process
Customer order management
Closing techniques
New hire onboarding
Customer service
Product and service promotion
Critical thinking
Paperwork reviewing
Warehouse management
Decision-making
Inventory audits
Maintaining stock levels
Order processing
Stock replenishment
Timeline
Commercial Manager
AutoZone
11.2023 - CurrentRead More
Package Sorter
Amazon
07.2023 - 10.2023Read More
Assistant Manager
Regal Entertainment Group
06.2022 - 07.2023Read More
Stocker
Walmart
08.2020 - 08.2021Read More
Crew Member
Marcos Pizza
08.2019 - 08.2020Read More
Cyprus High School
High School Diploma
Read More