Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Derek Lang

Billings,MT

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Sales Associate

Cleins Exterior Supply Company
04.2020 - Current

Duties Include:

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Examined, categorized, and sorted incoming documents.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Monitored and adjusted inventory levels to meet customer needs and demands.

Gutter Installer

Big Sky Gutterworks
03.2019 - 11.2019

Duties include:

  • Operated variety of tools and equipment to safely and efficiently perform tasks.
  • Installed downspouts, elbows and materials in existing and new construction homes.
  • Followed instructions from supervisor regarding daily job tasks and duties.

Manager

Topz Sandwich Company
01.2015 - 01.2019

Duties include:

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.

Package Handler

FedEx
01.2014 - 01.2015

Duties include:

  • Working at a very fast pace.
  • Loaded and unloaded trucks.
  • Safely handling customers merchandise.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.

Education

High School Diploma -

West High School
Billings, MT
05.2014

Skills

  • Customer service
  • Catering
  • Inventory Control Procedures
  • Multitasking Strengths
  • Shipment Arrangements
  • Human Resources
  • Merchandising
  • Recruiting
  • Freight Experience
  • Management
  • Cash Handling
  • Warehouse experience
  • Office experience
  • Forklift experience
  • Sales
  • Interviewing

Additional Information

  • Authorized to work in the US for any employer

Timeline

Sales Associate

Cleins Exterior Supply Company
04.2020 - Current

Gutter Installer

Big Sky Gutterworks
03.2019 - 11.2019

Manager

Topz Sandwich Company
01.2015 - 01.2019

Package Handler

FedEx
01.2014 - 01.2015

High School Diploma -

West High School
Derek Lang