Derek Medrano

Arriving and Departing CTV along with building allocation for the ULD loads for allocated locations within the district.

Delivering and picking up packages in a safe and timely manner.

Ensuring making priority services on time.

• Delivered packages promptly while adhering to safety and operational protocols.
• Maintained accurate records of deliveries and pickups using tracking systems.
• Communicated effectively with customers to resolve delivery issues and ensure satisfaction.
• Operated delivery vehicles in compliance with traffic regulations and company policies.

Assisted in training new couriers on routes, safety practices, and customer service standards.

• Led team in daily operations to ensure timely package processing and delivery.
• Trained new employees on safety protocols and operational procedures.
• Streamlined workflow processes to enhance productivity and reduce delays.
• Monitored performance metrics to identify areas for improvement and implement solutions.
• Fostered a collaborative team environment, encouraging knowledge sharing among staff.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed complex shipping issues, ensuring timely resolution and customer satisfaction.
• Mentored junior agents in customer service protocols and efficient handling of inquiries.
• Analyzed customer feedback to identify trends and recommend service improvements.

• Operated forklifts and hand trucks to transport materials efficiently within warehouse.
• Loaded and unloaded packages, ensuring accuracy in shipping and receiving processes.
• Assisted in inventory management by tracking stock levels and reporting discrepancies.
• Maintained clean and organized work area to promote safety and efficiency standards.
• Implemented safety protocols to minimize accidents during material handling activities.