Derek Morales
Santa Fe,NEW MEXICO
Summary
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives. With close to 10 years in the Food and Beverage/hospitality industry Working a every position from busser to management. I have a solid understanding of the inner working of the kitchen and the bar from ordering to final product. Along with the daily operations of restaurants and bars and guest engagement .
Overview
1
1
Certification
Work History
Assistant General Manager
Boxcar
Santa Fe, NM
4/23/17 - Current
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Helped team develop specialized projects, events and promotions. working closely alongside of the chef, bar manager, and event coordinator to make these events whether a wedding reception or a superbowl party
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Developed and implemented effective strategies to maximize sales and profits.
- Ran the daily operations of a multi-faceted establishment that included a restaurant, bar, nightclub, and event space, including but not limited to scheduling and supervising staff.
Bartender
Boxcar
Santa Fe, NM
04/23/17 - Current
- Resolved customer complaints in a professional manner.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Line Cook
Bon Apptit
Santa FE, NM
06/12/15 - 03/24/17
- Cooked multiple orders simultaneously during busy periods.
- Kept stations stocked and ready for use to maximize productivity.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
Education
Bachelor of Arts - Graphic Design
Santa Fe University of Art And Design
Santa Fe, NM05-2017
Skills
- Team Leadership Strength
- Operations Management
- Employee Scheduling
- Business Development
- Business Operations Knowledge
- Training and Development Skill
- Customer Retention
- Human Resources
- Inventory Control
- Staff Development
- Vendor Relationship Management
- Financial Reporting
Certification
- Food handlers card
- Liquor Service License
References
References available upon request.
Timeline
Assistant General Manager
Boxcar
4/23/17 - Current
Bartender
Boxcar
04/23/17 - Current
Line Cook
Bon Apptit
06/12/15 - 03/24/17
Bachelor of Arts - Graphic Design
Santa Fe University of Art And Design
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