Derek Ransom
Valparaiso,IN
Summary
Dynamic General Manager with a proven track record at The Plug, excelling in workforce management and regulatory compliance. Spearheaded strategic initiatives that enhanced customer satisfaction and fostered a collaborative culture. Expert in staff development and problem-solving, driving operational excellence and profitability through effective training and communication.
Overview
16
16
years of professional experience
Work History
General Manager
The Plug
New Buffalo, Michigan
01.2025 - Current
- Managed daily operations of dispensary to ensure compliance with regulations.
- Developed and implemented strategic initiatives to improve customer satisfaction.
- Streamlined cash handling processes to ensure transaction accuracy and compliance with reporting standards.
- Collaborated with suppliers to ensure quality product availability and maintain inventory standards.
- Engaged customers by providing education on cannabis products and usage methods.
- Fostered a positive workplace culture that promoted teamwork and communication.
- Developed staff through targeted training and performance evaluations to enhance skills and effectiveness.
Manager
Green Fields Trading
Lake Station, IN
01.2012 - 01.2025
- Recruited and hired qualified candidates to fill open positions.
- Developed training programs to improve employee knowledge of best practices, leading to increased customer satisfaction.
- Trained employees on additional job positions to maintain coverage of roles.
- Collaborated with staff to enhance customer satisfaction and streamline procedures.
- Greeted customers and solicited feedback to drive in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Lead Budtender
Harborside
Oakland, California
09.2009 - 01.2011
- Managed daily operations and customer service at a leading cannabis retail store.
- Educated clients about various cannabis strains and consumption methods.
- Trained new staff on store policies, product knowledge, and customer engagement techniques.
- Ensured compliance with state regulations regarding cannabis sales and safety protocols.
Education
High School Diploma -
Valparaiso High School
Valparaiso, IN05.2007
Some College (No Degree) - Sound Engineering
Columbia College Chicago
Chicago, ILSkills
- Workforce Management
- Sales Techniques
- Salesforce Management
- Contract development and management
- Staff development
- Marketing
- Purchasing and planning
- Regulatory compliance
- Critical thinking
- Problem solving
- Maintenance & Repair
- Cash handling
- Staff recruitment
- Communication
- Active listening
Education and Training
other,other
Timeline
General Manager
The Plug
01.2025 - Current
Manager
Green Fields Trading
01.2012 - 01.2025
Lead Budtender
Harborside
09.2009 - 01.2011
High School Diploma -
Valparaiso High School
Some College (No Degree) - Sound Engineering
Columbia College Chicago