Derek Ray
Council Bluffs
Summary
Detail-oriented and dependable professional with extensive experience as a mail carrier in Council Bluffs and Bellevue, offering in-depth knowledge of local neighborhoods, routes, and addresses. Proven ability to navigate diverse areas efficiently, ensuring accurate delivery and reliable service. Skilled in record-keeping, customer interaction, and problem-solving, with a strong focus on attention to detail and safety. Eager to leverage my familiarity with local areas and route management skills to provide accurate meter readings, maintain precise logs, and deliver excellent customer service in a meter reader role.
Overview
3
3
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
04.2024 - Current
- Accurately navigated assigned routes in Council Bluffs and Bellevue, ensuring timely delivery of mail and packages, showcasing a deep knowledge of local neighborhoods and addresses—skills directly transferable to precise meter reading tasks.
- Maintained detailed delivery logs and reports, recording discrepancies and issues, similar to the meticulous record-keeping required for accurate meter readings and data documentation.
- Demonstrated strong customer service skills by interacting with customers, addressing inquiries, and ensuring satisfaction—skills essential for managing meter reading queries and maintaining positive customer relationships.
- Operated delivery vehicles safely while adhering to traffic laws, demonstrating the ability to work independently and follow strict protocols, important for ensuring safety and accuracy in meter reading assignments.
- Ensured secure handling of sensitive materials, demonstrating attention to detail and a commitment to following regulations, which is essential in meter reading to protect privacy and ensure accurate data collection.
Sales Specialist
Beardmore Chevrolet
09.2022 - 03.2024
- Supported retail distributors, dealers, and customers through in-person and telephone support.
- Collaborated with sales teams to meet and exceed sales targets.
- Promoted conversion of casual shoppers into customers through product knowledge and tailored recommendations.
- Met with existing customers and prospects to discuss their needs and suggest optimal solutions.
Sr. Specialist Fraud Investigator
First National Bank of Omaha
03.2023 - 02.2024
- Conducted thorough investigations to determine the validity of fraudulent claims through communication with merchants, cardholders, and other resources.
- Balanced accounts daily to ensure that both the cardholder and the bank had their respective funds in the correct locations.
- Maintained confidentiality and complied with federal regulations while managing sensitive information.
- Worked remotely at a self-monitored pace, consistently exceeding daily and monthly performance quotas.
Finance Manager
Woodhouse Auto Family
07.2021 - 08.2022
- Streamlined the month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Managed filings and ensured compliance with all regulatory agencies and supervisory guidelines.
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs05-2011
Skills
Route Navigation & Local Area Knowledge
Data Collection & Documentation
Time Management & Efficiency
Record-Keeping & Reporting
Self-Motivation & Independence
Attention to Detail
Safety & Compliance
Customer Service & Communication
Relevant Experience
Meter Reader
Black Hills Energy, Omaha, NE
May 2012 – May 2013
- Accurately recorded gas and electric meter readings for residential and commercial customers, ensuring precise billing data.
- Efficiently navigated assigned routes across Omaha, utilizing local knowledge to complete readings on time and in compliance with company standards.
- Identified and reported meter malfunctions or discrepancies, coordinating with the team to ensure timely resolution.
- Provided excellent customer service by addressing inquiries and ensuring safe access to meters during readings.
Timeline
City Carrier Assistant
United States Postal Service, USPS
04.2024 - Current
Sr. Specialist Fraud Investigator
First National Bank of Omaha
03.2023 - 02.2024
Sales Specialist
Beardmore Chevrolet
09.2022 - 03.2024
Finance Manager
Woodhouse Auto Family
07.2021 - 08.2022
High School Diploma -
Thomas Jefferson High School
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