Derek Wertman
Williamsville
Summary
Dedicated professional with strong customer service and team coordination skills. Experienced in managing client relationships and enhancing service delivery. Expertise in data analysis, and continuing my education in business administration, more specifically, accounting and finance.
Overview
3
3
years of professional experience
Work History
Lead Manager
The Warrior Factory Buffalo
East Amherst
12.2023 - Current
- Assisted customers with product inquiries and service issues.
- Resolved customer complaints through effective communication strategies.
- Collaborated with team members to enhance customer service experiences.
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Supervised front desk staff and provided training on customer service standards.
- Coordinated room assignments and maintained updated reservation systems for guests.
- Developed training programs to enhance athlete performance and skills.
- Analyzed athlete performance data to identify areas for improvement.
- Conducted individual and team coaching sessions to foster skills development.
Business Owner
Wertman's Exterior Services
Buffalo
05.2023 - Current
- Managed daily operations of exterior service projects and team coordination.
- Developed customer relationships through effective communication and service delivery.
- Performed pressure washing of residential and commercial buildings.
- Developed and executed digital marketing campaigns to enhance brand visibility.
- Coordinated social media strategies to engage target audiences effectively.
- Oversaw document preparation and maintained accurate filing systems.
Director of Client Services
DePrima Law
Williamsville
09.2022 - Current
- Directed client onboarding processes to enhance service efficiency and satisfaction.
- Managed client relationships and addressed concerns to ensure timely resolutions.
- Collaborated with legal teams to align client needs with service offerings.
- Developed training programs for staff to improve service delivery and client engagement.
- Performed administrative duties such as filing, scanning documents, photocopying materials.
- Provided general administrative support including photocopying, faxing, mailing, scanning documents.
Custodial Maintenance Worker
The Warrior Factory Buffalo
East Amherst
12.2023 - Current
- Cleaned and maintained facility surfaces, ensuring hygienic standards for visitors.
- Disposed of waste materials following safety and environmental guidelines.
- Restocked cleaning supplies to maintain inventory levels across the facility.
- Assisted in setup and breakdown of events held within the venue.
Education
Bachelor of Science - Business Administration (Concentration in Finance)
SUNY At Buffalo
Buffalo, NY05-2028
High School Diploma -
Williamsville South High School
Williamsville, NY06-2024
Skills
- Financial analysis
- Customer service
- Team coordination
- Digital marketing
- Data analysis
- Client relationship management
References
References available upon request.
Timeline
Lead Manager
The Warrior Factory Buffalo
12.2023 - Current
Custodial Maintenance Worker
The Warrior Factory Buffalo
12.2023 - Current
Business Owner
Wertman's Exterior Services
05.2023 - Current
Director of Client Services
DePrima Law
09.2022 - Current
Bachelor of Science - Business Administration (Concentration in Finance)
SUNY At Buffalo
High School Diploma -
Williamsville South High School