ASI
Derenique Munnings
Hollywood,FL
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting. Friendly and courteous Front Desk Agent with 10 years of experience serving in the hotels. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Front Desk Agent
Ocean Beach Club Hotel
Fort Lauderdale, FL
05.2021 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Resolved service-related problems and documented actions in system.
- Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within 2-3 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Data Entry Clerk
Fast Lanes Shipping
Fort Lauderdale, FL
03.2019 - 05.2021
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Added documents to file records and created new records to support filing needs.
- Verified accuracy of data before transcribing.
- Verified data files prior to entry to maintain high data accuracy.
- Identified data entry errors and reported to necessary departments.
- Documents completed work in appropriate logbooks.
- Executed data verification to detect errors.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Created reports based on up-to-date data to inform business decisions.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Scanned documents and saved in database to keep records of essential organizational information.
- Reviewed completed work for compliance with regulations.
Daycare Teacher
Future Leaders Academy
Miami Gardens, FL
06.2015 - 03.2019
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Promoted sensory development by providing access to different textures.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Implemented curriculum to enhance classes with learning-focused activities.
- Allowed for ample outdoor recreation time to support physical development.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- Developed age-appropriate activities and programs for children 1 to 3 years old
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Developed age-appropriate activities and programs for children 1 to 3 years old
Front Desk Agent
Motel Seven
Miami, FL
03.2012 - 06.2015
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees and payments.
- Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Prepared weekly employee work schedules for team members.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Front Desk Receptionist
Royal Islanders Hotel And Resorts
Freeport , Bahamas
12.2008 - 02.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Monitored office supplies by checking inventory and placing orders.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Transcribed phone messages and relayed to appropriate personnel.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Prepared weekly employee work schedules for team members.
Education
High School Diploma -
West Park High School
West Park FL 08.2010 - 05.2012
Skills
Room assignments
Software
Timeline
Front Desk Agent
Ocean Beach Club Hotel
05.2021 - Current
Data Entry Clerk
Fast Lanes Shipping
03.2019 - 05.2021
Daycare Teacher
Future Leaders Academy
06.2015 - 03.2019
Front Desk Agent
Motel Seven
03.2012 - 06.2015
High School Diploma -
West Park High School
08.2010 - 05.2012
Front Desk Receptionist
Royal Islanders Hotel And Resorts
12.2008 - 02.2011
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