Summary
Overview
Work History
Education
Skills
Timeline
Generic

DERICA THOMPSON

Cleveland,OH

Summary

Experienced leadership and administration professional with over 5 years of experience driving operational efficiency and promoting teamwork. Strong skills in insurance sales, critical thinking, and conflict resolution have led to improved customer satisfaction and policy retention. Known for streamlining processes and ensuring compliance, dedicated to achieving organizational success through meticulous attention to detail and collaborative efforts.

Overview

13
13
years of professional experience

Work History

LICENSED INSURANCE AGENT

United Healthcare
Current
  • Assist clients in selecting insurance plans, enhancing customer satisfaction through tailored solutions
  • Resolve complex insurance claims, ensuring compliance and client trust
  • Analyze client needs to recommend optimal coverage, boosting policy sales and retention
  • Collaborate with team to streamline processes, improving efficiency and service quality
  • Guide clients through complex insurance decisions, ensuring comprehensive coverage and fostering long-term trust in United Healthcare's services
  • Maintain meticulous records and stay current with industry regulations, safeguarding United Healthcare's compliance and reputation in the insurance sector.

FACULTY ADMINSTRATOR

Icon Preparatory School Cleveland
12.2023 - Current
  • Coordinate faculty activities, enhancing communication and administrative processes for improved efficiency
  • Lead projects, fostering teamwork and achieving results beyond expectations
  • Initiate faculty programs, optimizing workflows and promoting cross-departmental collaboration
  • Improve communication channels, increasing faculty productivity and information flow
  • Facilitate faculty coordination, encouraging shared knowledge and problem-solving
  • Address issues with parents and students, ensuring resolution and satisfaction.

STNA

Nursedash Agency
01.2020 - 11.2023
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Assisted with patient transfer and ambulation.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

SENIOR HELPERS

Clarksville
01.2017 - 02.2019
  • Handled client requests, procured household supplies, and ran errands, ensuring timely completion
  • Managed patient behaviors during critical periods, enhancing overall care quality
  • Maintained medical records and systems, ensuring accuracy and confidentiality
  • Provided transportation and general housekeeping, contributing to a supportive care environment.

CALL CENTER AGENT

Convergys
11.2017 - 03.2018
  • Handled customer inquiries for Sprint, managing inbound and outbound calls, resolving issues efficiently
  • Supported customers using I-care and CST systems, improving satisfaction and resolution times
  • Achieved high customer satisfaction scores through effective problem-solving and communication
  • Analyzed customer inquiries to provide tailored solutions, leveraging I-care and CST systems for efficient problem resolution and enhanced customer satisfaction.

DIRECT SUPPORT PROFESSIONAL

Connections in Ohio
09.2015 - 08.2016
  • Administered medication to clients, ensuring accurate dosages and timely delivery
  • Performed errands and obtained household supplies, enhancing client convenience
  • Maintained detailed computer records of patient care, facilitating effective communication with supervisors
  • Managed patient behaviors during critical times, ensuring a safe and supportive environment
  • Provided transportation and general housekeeping, contributing to overall client well-being.

GUEST RELATIONS- REPRESENTATIVE

Cleveland Cavaliers
08.2014 - 08.2015
  • Resolved customer concerns, escalating complex issues to management for swift resolution, ensuring high satisfaction rates
  • Delivered exceptional service to guests during events, fostering repeat attendance and positive feedback
  • Served as suite attendant for celebrity guests, maintaining high standards of hospitality and discretion
  • Partnered with cross-functional teams to provide seamless guest experiences, enhancing overall event satisfaction.

LEGAL SECRETARY (INTERNSHIP)

Shapiro, Shapiro & Shapiro Attorneys at Law
09.2011 - 01.2012
  • Prepared and processed legal documents, ensuring accuracy and timely submission
  • Scheduled appointments and managed calls, maintaining organized records
  • Supported attorneys by drafting pre-trial agreements and motions
  • Facilitated communication between clients and legal team for efficient case management
  • Streamlined legal document processing, enhancing workflow efficiency and reducing turnaround time for critical case materials
  • Managed high-volume communication and scheduling, ensuring seamless operations and client satisfaction in a fast-paced legal environment
  • Implemented robust document organization system, facilitating quick retrieval and maintaining confidentiality of sensitive legal information.

Education

Bachelor of Science - Business Administration

Indiana Wesleyan University
Marion, IN
06.2027

ASSOCIATES OF ARTS - undefined

Cuyahoga Community College
Cleveland, OH
12.2015

Skills

  • Critical Thinking
  • Team Leadership
  • Conflict Resolution
  • Time Management
  • Project Management
  • Process Improvement
  • Strategic Planning
  • Compliance Management
  • Team training and development

Timeline

LICENSED INSURANCE AGENT

United Healthcare
Current

FACULTY ADMINSTRATOR

Icon Preparatory School Cleveland
12.2023 - Current

STNA

Nursedash Agency
01.2020 - 11.2023

CALL CENTER AGENT

Convergys
11.2017 - 03.2018

SENIOR HELPERS

Clarksville
01.2017 - 02.2019

DIRECT SUPPORT PROFESSIONAL

Connections in Ohio
09.2015 - 08.2016

GUEST RELATIONS- REPRESENTATIVE

Cleveland Cavaliers
08.2014 - 08.2015

LEGAL SECRETARY (INTERNSHIP)

Shapiro, Shapiro & Shapiro Attorneys at Law
09.2011 - 01.2012

Bachelor of Science - Business Administration

Indiana Wesleyan University

ASSOCIATES OF ARTS - undefined

Cuyahoga Community College

Similar Profiles

CREATE PROFILE
DERICA THOMPSON