DERICK QUAYE
Trenton,OH
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Alliance Secuirty Service
Cincinnati, OH
08.2024 - Current
- Reported safety hazards for remediation response.
- Identified suspicious activity to determine the appropriate response.
- Maintained accurate logs of all security-related activities.
- Reviewed guest identification and employee credentials to authorize entry onto the premises.
- Monitored surveillance cameras and responded to suspicious activity.
Volunteer FEMA
FEMA
Fairfield, OH
06.2017 - 04.2019
- Updated and maintained databases with current information.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Manager
Walmart
Harrisonburg, VA
03.2014 - 02.2017
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Recruited and trained new employees to meet job requirements.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Bachelor of Science - Criminal Justice
Purdue University
West Lafayette, IN05-2023
High School Diploma -
Lakota East High
West Chester, OH04-2015
Skills
- Scheduling
- Account updating
- Strong teamwork
- Personnel screening
- Investigation documentation
- Patrol operations
- Stationary surveillance
Languages
English
Full Professional
Certification
- ISSA CERTIFICATION
Timeline
Security Officer
Alliance Secuirty Service
08.2024 - Current
Volunteer FEMA
FEMA
06.2017 - 04.2019
Customer Service Manager
Walmart
03.2014 - 02.2017
Bachelor of Science - Criminal Justice
Purdue University
High School Diploma -
Lakota East High
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