Derick Robison
Price,Utah
Summary
Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Consistently recognized by management for performance excellence. Seasoned Front Desk professional offering 3 years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
National 9 Inn
05.2022 - 08.2023
- Checked guests in out of hotel, made reservations, and processed payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Prepared weekly employee work schedules to meet operational needs.
- Managed front desk maintenance of client records and lab data.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
IT Technician
Anoka Ramsey CC Tech
01.2021 - 04.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Lawn Care Technician
Carbon County
02.2019 - 02.2022
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Continuously expanded knowledge of industry trends and advancements through relevant training programs or seminars.
- Enhanced teamwork by sharing expertise with colleagues regarding best practices in landscaping techniques.
Hotel Front Desk Receptionist
National 9 Inn
01.2020 - 12.2021
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
Hotel Maintenance Engineer
National 9 Inn
01.2018 - 12.2020
- Wrote and revised maintenance procedures.
- Executed tasks within time and budget constraints.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Replaced worn or broken parts on machines and equipment.
Education
No Degree - Accounting
Southern Utah University
Cedar City, UT05.2026
High School Diploma -
Carbon High School
Price, UT05.2023
Skills
- Constructive Feedback
- Professional Relationships
- Guest Amenities
- Compliance Requirements
- Guest Safety
- Office Meetings
- Rate Changes
- Interviewing and Hiring
- Problem-Solving Skills
- Account Changes
- Customer Service Management
- Hospitality Management
- Sales Expertise
Timeline
Front Desk Manager
National 9 Inn
05.2022 - 08.2023
IT Technician
Anoka Ramsey CC Tech
01.2021 - 04.2022
Hotel Front Desk Receptionist
National 9 Inn
01.2020 - 12.2021
Lawn Care Technician
Carbon County
02.2019 - 02.2022
Hotel Maintenance Engineer
National 9 Inn
01.2018 - 12.2020
No Degree - Accounting
Southern Utah University
High School Diploma -
Carbon High School
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