Derick Robison
Summary
Dedicated professional in financial analysis and customer service, adept at resolving client inquiries while ensuring compliance with regulations. Proven track record of enhancing operational efficiency through data accuracy and streamlined processes. Strong organizational skills facilitate effective multi-tasking and timely issue resolution.
Overview
7
7
years of professional experience
Work History
Admin Support Specialist
Zion Health Share
St. George
02.2026 - Current
- Resolved member inquiries and issues with health share services.
- Coordinated with internal teams to ensure timely issue resolution.
- Assisted members in understanding health share guidelines and processes.
- Provided technical support to customers via phone and email.
- Ensured compliance with company policies regarding security protocols.
- Verified accuracy of client data by running periodic audits.
Customer Service Representative
S&S Mechanical
St. George
06.2025 - 10.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Guest Service Representative
StGeorgeRentals
St. George
06.2024 - Current
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately and handled sensitive payment information.
- Managed guest inquiries efficiently and professionally via telephone, email, and text messages, ensuring accurate information delivery.
- Acted as liaison between guests and other departments to facilitate communication regarding special requests or concerns, effectively addressing any issues that arose during their stay.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Front Desk Manager
National 9 Inn
Price
05.2022 - 08.2024
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Prepared weekly employee work schedules to meet operational needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
IT Technician
Anoka Ramsey CC Tech
Anoka
01.2021 - 04.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Linked computers to network and peripheral equipment.
Hotel Front Desk Receptionist
National 9 Inn
Price
01.2020 - 12.2021
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT11-2025
High School Diploma -
Carbon High School
Price, UT05-2023
Sophomore Year - Accounting
Southern Utah University
Cedar City, UTFreshman Year - Accounting
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Transaction management
- Accounts management
- Accounts payable
- Bookkeeping
- Account balancing
- Data entry
- Report generation
- Data analysis
- MS office suite
- Operational support
- Compliance awareness
- Time management
Timeline
Admin Support Specialist
Zion Health Share
02.2026 - Current
Customer Service Representative
S&S Mechanical
06.2025 - 10.2025
Guest Service Representative
StGeorgeRentals
06.2024 - Current
Front Desk Manager
National 9 Inn
05.2022 - 08.2024
IT Technician
Anoka Ramsey CC Tech
01.2021 - 04.2022
Hotel Front Desk Receptionist
National 9 Inn
01.2020 - 12.2021
Bachelor of Science - Accounting
Western Governors University
High School Diploma -
Carbon High School
Sophomore Year - Accounting
Southern Utah University
Freshman Year - Accounting
Anoka-Ramsey Community College