Derielle Martin
Mobile
Summary
I have dedicated front desk clerk with a strong focus on customer satisfaction and hospitality. Experienced in efficient appointment scheduling and maintaining organized operations to enhance client experiences. I also have a detail-oriented professional with a background in customer service and cash handling. Proven skills in problem-solving and team collaboration, ensuring operational efficiency and a welcoming environment for visitors.
Overview
4
4
years of professional experience
Work History
Desk Clerk
USA Psychology Clinic
Mobile, AL
01.2026 - Current
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Scheduled appointments and coordinated client intake processes efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Handled phone inquiries, directing calls to appropriate staff members promptly.
- Assisted in managing office supplies and inventory to ensure operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
Cashier
Publix
Pensacola, FL
06.2022 - 03.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, promoting a positive shopping experience.
- Maintained organized checkout area, ensuring cleanliness and readiness for service.
- Handled cash, credit, and digital payments while adhering to company policies.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Nursing
University of South Alabama
Mobile, AL01-2029
High School Diploma -
Pine Forest High School
Pensacola, FL05-2025
Skills
- Problem-solving skills
- Cash handling
- Customer satisfaction focus
- Hospitality industry expertise
- Time management
- Team collaboration
Timeline
Desk Clerk
USA Psychology Clinic
01.2026 - Current
Cashier
Publix
06.2022 - 03.2025
Bachelor of Science - Nursing
University of South Alabama
High School Diploma -
Pine Forest High School