Derik Irmer Jr.
Chandler,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Server
Baci Italian Bistro
03.2019 - 07.2023
- Provided food service in fine dining atmosphere
- Mastered Bistro POS system
- Provided customer service in fast-paced environments
- Performed own seating duties for guests
- Offered wine and drink food pairings
- Gained knowledge of fine wines and spirits
- Prepared various food items
- Deep cleaned restaurant service stations
- Learned various classical Italian dishes and recipes.
Server
Henhouse Cafe
02.2017 - 02.2019
- Performed opening duties early morning
- Mastered Micros POS system
- Learned and understood a constantly changing menu
- Provided customer service in a fast-paced environment
- Adapted to changing situations pertaining to service
- Expedited food and prepared workstations
- Deep cleaned restaurant: floors, toilets, booths, walls
- Handled cash and acted as own cashier
- Often operated with little purview.
Server
Texas Roadhouse
04.2011 - 01.2017
- Consistently practiced good customer service
- Delivered both food and drinks in timely manner.
- Advertised food, drinks, and other menu items to guests.
- Responsible for dealing with sums of money.
- Mastered Aloha POS station system.
- Responsible for stocking, cleaning, and prepping front of house.
- Provided knowledge pertaining to food and drink items to guests.
- Made environment that's both fun and efficient.
Line Cook/Prep Cook
Texas Roadhouse
02.2011 - 07.2017
- Performed various back of house jobs including food prep, cooking, as well as orchestrating expedition of food delivery to customers.
- Responsible for directing kitchen staff effectively in both English and Spanish
- Train others in both English and Spanish to perform specific roles related to kitchen duties.
- Prepare food relative to recipes and mandated guidelines.
- Follow sanitary food practices and food safety protocol.
Busser
Rancho De Tia Rosa
02.2010 - 06.2011
- Cleaned and re-set tables
- Interacted with customers daily.
- Problem solved table placement and organized areas for large gatherings.
- Gained insight into inner workings of a restaurant.
- Assisted service staff with various needs attentively.
Education
Associate in Arts Degree - Spanish Language Studies
Mesa Community College
Mesa, Arizona08.2023
Certificate -
Mesa Community College
Mesa, Arizona08.2023
Certificate -
Mesa Community College
Mesa, Arizona08.2023
Highschool Diploma -
Hamilton Highschool
Chandler, Arizona05.2011
Skills
- Food and beverage pairings
- Exceptional customer service
- Food safety understanding
- Food Delivery
- Bilingual Spanish and English
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Server
Baci Italian Bistro
03.2019 - 07.2023
Server
Henhouse Cafe
02.2017 - 02.2019
Server
Texas Roadhouse
04.2011 - 01.2017
Line Cook/Prep Cook
Texas Roadhouse
02.2011 - 07.2017
Busser
Rancho De Tia Rosa
02.2010 - 06.2011
Associate in Arts Degree - Spanish Language Studies
Mesa Community College
Certificate -
Mesa Community College
Certificate -
Mesa Community College
Highschool Diploma -
Hamilton Highschool
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