Derik Lien
San Jose,CA
Summary
Enthusiastic professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
McDonald's
San Jose, CA
05.2022 - 08.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided friendly, fast, and helpful customer service to all guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning tables and counters.
- Provided assistance to other restaurant staff members as needed.
- Developed strong customer relationships to encourage repeat business.
Volunteer
Sacred Heart Community Service
San Jose, CA
01.2021 - 08.2024
- Sorted, counted and stored items according to their categories.
- Assisted in loading and unloading trucks with donated goods.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Packed boxes and stock using organizational guidelines.
- Organized and distributed food packages according to client needs.
Academic Mentor
Bellarmine College Preparatory
San Jose, CA
01.2023 - 06.2024
- Conducted one-on-one tutoring sessions for struggling students.
- Collaborated with faculty members to develop effective educational plans for students.
- Advised students on course selection based on their academic goals and interests.
- Provided academic support, including tutoring in subject-specific areas.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
Varsity Tennis Player
Bellarmine College Prep
San Jose, CA
02.2021 - 05.2024
- Supported and mentored junior team members to promote collaboration and improve collective expertise.
- Maintained optimal physical fitness levels through active training, nutritional optimization and positive lifestyle choices.
- Practiced good sportsmanship before, during and after sporting events and practices.
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
Education
Bachelor of Arts - Political Science And Government
University of Southern California
Los Angeles, CA06-2028
High School Diploma -
Bellarmine College Preparatory
San Jose, CA06-2024
Skills
- Customer Service
- Organizational abilities
- Time management skills
- Collaboration and Teamwork
- Individualized Instruction
Accomplishments
- Silver Presidential Volunteer Service Award
- League 2nd Team in Varsity Tennis
- Employee of the Month May 2024
- National Merit Commendation Award
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Certification
- Work Permit
Timeline
Academic Mentor
Bellarmine College Preparatory
01.2023 - 06.2024
Cashier
McDonald's
05.2022 - 08.2024
Varsity Tennis Player
Bellarmine College Prep
02.2021 - 05.2024
Volunteer
Sacred Heart Community Service
01.2021 - 08.2024
Bachelor of Arts - Political Science And Government
University of Southern California
High School Diploma -
Bellarmine College Preparatory
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