Derrek Sutherland
Des Moines,IA
Summary
Dynamic Logistics Account Manager at Worldwide Logistics with a proven track record in relationship building and conflict resolution. Expert in employee onboarding and compliance management, fostering a collaborative team environment. Recognized for exceptional communication skills and commitment to operational excellence, ensuring client satisfaction and team success.
Overview
19
19
years of professional experience
Work History
Server / Former Training Coordinator & Host
Texas Roadhouse
Des Moines, IA
01.2007 - Current
- Lead server recognized for outstanding guest service, teamwork, and mentorship of new employees.
- Served as Front of House Training Coordinator, guiding new hire orientations and ensuring alignment across managers and trainers.
- Maintained accurate training records, schedules, and compliance checklists, ensuring smooth onboarding processes.
- Provided fair, consistent feedback to new employees, promoting professional growth and accountability.
- Transitioned from Training Coordinator role upon starting classes at Iowa State University due to commute and academic commitments, continuing to serve as a valued team member.
Logistics Account Manager
Worldwide Logistics
Des Moines, IA
03.2023 - 03.2025
- Built and maintained strong relationships with clients, carriers, and internal teams through clear, empathetic communication and ethical decision-making.
- Diffused high-pressure situations with professionalism and fairness, ensuring positive outcomes and continued trust among all parties.
- Coordinated time-sensitive shipments, maintaining accurate documentation and compliance records across multiple platforms.
- Supported onboarding and mentoring of new team members to promote consistency, teamwork, and operational success.
- Contributed to a positive work culture by assisting with team communication and collaboration initiatives.
Education
Bachelor of Arts - Psychology
Iowa State University
Ames, IASkills
- Relationship building and team engagement
- Employee onboarding and orientation
- Conflict resolution and decision-making
- Records management and confidentiality
- Written and verbal communication
- Microsoft Office Suite proficiency
Community Engagement
Volunteer, Animal Rescue League (ARL), Member, Des Moines Gay Men’s Chorus (DMGMC)
Timeline
Logistics Account Manager
Worldwide Logistics
03.2023 - 03.2025
Server / Former Training Coordinator & Host
Texas Roadhouse
01.2007 - Current
Bachelor of Arts - Psychology
Iowa State University