George Chapman
Henrico,United States
Overview
42
42
years of professional experience
Work History
Assistant Store Manager
Dollar General
Henrico, VA
02.2017 - Current
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
Mechanic
Jiffy Lube
Henrico, VA
01.2008 - 01.2017
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Diagnosed and repaired vehicles during road call situations.
- Completed required paperwork and delivered to customer.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Delivery Driver
K.M. Ladd
Henrico, VA
01.1983 - 01.2008
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Navigated routes with relevant map programs and GPS systems.
- Utilized street maps to plan and determine most efficient routes.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Transported and safely delivered items to prevent damage or loss.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Education
Highland Springs High School
Highland Springs, VASkills
- POS systems operations
- Stock management
- Records maintenance
- Sales Techniques
- Workforce Management
- Records management
- Issue resolution
- Merchandising
- Business Development
- Customer relations
- Cross-functional team management
- Supervision and training
- Schedule management
- Purchasing and planning
- Financial administration
- Employee development
Timeline
Assistant Store Manager
Dollar General
02.2017 - Current
Mechanic
Jiffy Lube
01.2008 - 01.2017
Delivery Driver
K.M. Ladd
01.1983 - 01.2008
Highland Springs High School