
Assistant branch management experience includes daily operations, fleet planning, customer support, and team onboarding in a high-volume location. Additional background in warehouse team leadership and football operations adds coordination, communication, and fast-paced execution across customer-facing and internal settings.
- Managed profit and loss responsibilities, focusing on protection product sales and implementing cost control practices.
- Drove business-to-business marketing efforts, increasing local corporate accounts and boosting branch revenue.
- Supported daily operations, logistics, and fleet planning for high-volume branch in Indiana’s largest home city location.
- Kept customer satisfaction scores high and ranked above regional averages.
- Supported 300-400 customers each week. Earned recognition as top performer in sales and customer service for several consecutive months.
- Trained new hires on company policies and procedures, enhancing onboarding experience and improving integration.
- Worked at Shadeland Ave. branch, Indiana’s largest home city location, handling 575 vehicles, and airport location, handling over 2200 vehicles.