Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Derrick Miles

Dallas ,TX

Overview

11
11
years of professional experience

Work History

Shift Manager

CVS Pharmacy
06.2022 - 07.2025
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours, and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Deli Clerk

Sprouts Farmers Market Inc, Grocery
Dallas , Texas
05.2019 - 11.2021
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Learned other teammates' work tasks to train as backup.

Security Officer

Allied Universal Security Services
Dallas , Texas
03.2018 - 04.2019
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Front-end mgr

Wal-Mart Supercenter
Dallas , Texas
06.2014 - 04.2018
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

GED -

Montebello High
Denver, CO

Skills

  • Schedule oversight
  • Flexible schedule
  • Mentoring and coaching
  • Payment processing
  • Scheduling expertise
  • Decision-making
  • Reporting and documenting
  • Team building
  • Opening and closing procedures
  • Safety compliance
  • Verbal and written communication
  • Operations management
  • Staff training and onboarding
  • Training and mentoring
  • Shift leadership
  • Cash handling
  • Employee training
  • Delegating work
  • Hiring and recruiting
  • Compliance

Timeline

Shift Manager

CVS Pharmacy
06.2022 - 07.2025

Deli Clerk

Sprouts Farmers Market Inc, Grocery
05.2019 - 11.2021

Security Officer

Allied Universal Security Services
03.2018 - 04.2019

Front-end mgr

Wal-Mart Supercenter
06.2014 - 04.2018

GED -

Montebello High

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Derrick Miles