Derrick Pinney
San Antonio
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
HCA Healthcare: Methodist Hospital
Live Oak, Texas
12.2024 - Current
- Assisted nursing staff with daily patient care and comfort needs.
- Monitored vital signs and reported changes to healthcare providers.
- Maintained cleanliness and safety in patient rooms and common areas.
- Provided emotional support and companionship to patients during recovery.
- Documented patient information accurately in electronic health records.
- Collaborated with team members to coordinate patient activities and schedules.
- Educated patients on personal hygiene and wellness practices.
- Responded promptly to patient call lights and requests for assistance.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Instructed new employees on proper techniques of performing daily tasks.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Damage Prevention Specialist II
USIC LLC
04.2024 - 10.2024
- Streamline damage prevention processes, significantly reducing incidents and enhancing operational efficiency.
- Implement innovative solutions for complex locating challenges.
- Foster strong relationships with contractors, utilities, and property owners.
- Facilitate clear communication to prevent excavation-related damages and ensure project success.
- Meticulously interpret utility maps and use advanced locating equipment.
- Maintain accurate records and provide comprehensive reports for informed decision-making.
Freight Handler/ FID Processor
Walmart DC 6018
Searcy, AR
06.2023 - 03.2024
- Efficiently manage freight operations, ensuring seamless workflow and safety compliance.
- Identify and resolve FID processing issues, achieving measurable efficiency improvements.
- Maintain high attention to detail in freight handling, surpassing safety and productivity targets.
- Streamlined freight processing at Walmart DC 6018, boosting operational efficiency and consistently surpassing handling targets.
Installation Technician
AM Communications, LTD
Cabot, AR
08.2022 - 06.2023
- Efficiently installed telecom systems, enhancing customer connectivity.
- Streamlined telecom installations, boosting client network efficiency.
- Introduced new cabling techniques, reducing installation time by 20%.
- Performed meticulous system checks, ensuring 99% uptime for customers.
- Coordinated with cross-functional teams to enhance installation processes.
- Passionately delivered custom telecom solutions, improving user experience.
Delivery Driver
FedEx Ground
Little Rock, AR
04.2022 - 08.2022
- Safely operated a 12'-16'ft company truck for package delivery, adhering to strict safety standards.
- Efficiently navigated routes to ensure timely delivery, enhancing customer satisfaction.
- Leveraged company technology to streamline the delivery process, improving operational efficiency.
- Demonstrated commitment to road safety by strictly following traffic laws.
- Contributed to company's reputation by delivering packages in a quick and safe manner.
- Efficiently managed route and delivery times, ensuring 100% on-time package delivery.
- Meticulously followed safety protocols, resulting in zero accidents during tenure.
- Leveraged technology for swift delivery management, enhancing route efficiency.
- Provided exceptional customer service, resolving delivery issues promptly.
- Analyzed route data to optimize delivery paths, reducing fuel consumption.
Customer Advocate I
Blue Cross Blue Shield of IL, MT, NM, OK & TX
Marion, IL
06.2021 - 04.2022
- Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
- Duties include: conducting research; spends approximately 90 of the scheduled time on the phone according to business need.
- Also included, inventory related items such as written or electronic inquiries for pre-service.
Broadband Technician
Mediacom Communications Corporation
Marion, IL
08.2020 - 03.2021
- Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
- Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converters; performs upgrades and downgrades of service.
- Analyzes picture quality and judges acceptability of picture delivered following installation of cable service.
- Works with connectors, fasteners and wire and uses hand tools.
- Uses customary CATV hand and power tools in performance of job duties.
- Completes appropriate paperwork functions as prescribed by system management.
- Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.
- Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
- Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.
- Properly uses, stores and maintains a VOM or DMM to check for 'open' or 'short' on line as well as AC and DC voltages.
- Reads general drop system layouts from blueprints.
- Inform customers of FCC Rules and Company policies as they pertain to customers.
- Drives Company vehicles in performance of job duties; uses bucket truck.
- Proper vehicle upkeep and maintenance.
- Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions.
Lead Trainer/Customer Service Associate
Finish Line Car Wash
Marion, IL
04.2018 - 03.2021
- Championed customer service, handling transactions and resolving issues in a fast-paced car wash environment.
- Managed all maintenance tasks, ensuring smooth operation and high-quality service delivery.
- Spearheaded office administration, maintaining meticulous records and ensuring accurate and timely reporting.
- Led training initiatives for new hires, fostering a culture of excellence and adherence to company standards.
- Achieved customer satisfaction in all weather conditions, demonstrating resilience and adaptability.
Education
High-School Diploma - General Studies
A C Jones High School
Beeville, TXSkills
- Communication
- Problem Solving
- Leadership
- Patient Safety
- Teamwork
- Critical Thinking
- Clinical Experience
- Patient care
- CPR certification
- Patient observation
- Blood glucose testing
- Vital signs monitoring
- Basic life support
- Infection control standards
- Feeding assistance
- Patient positioning
- Professional bedside manner
- Mobility assistance
- Information protection
- Medical equipment operation
- Wound care
- Team collaboration
- Active listening
- Compassionate care
- Safety protocols
- Patient advocacy
- Health monitoring
Languages
English
Native or Bilingual
Hobbies and Interests
- Traveling
- Volunteering
- Spending quality time with friends and family
Bee Award
The BEE (Being Exceptional Everyday) Award is
a healthcare recognition program designed for non-licensed nursing support staff, including Patient Care Technicians (PCTs), who work alongside nurses. It honors those who go beyond extraordinary expectations to support patients, families, and staff. Nominations can be submitted by patients, visitors, or colleagues.
Timeline
Patient Care Technician
HCA Healthcare: Methodist Hospital
12.2024 - Current
Damage Prevention Specialist II
USIC LLC
04.2024 - 10.2024
Freight Handler/ FID Processor
Walmart DC 6018
06.2023 - 03.2024
Installation Technician
AM Communications, LTD
08.2022 - 06.2023
Delivery Driver
FedEx Ground
04.2022 - 08.2022
Customer Advocate I
Blue Cross Blue Shield of IL, MT, NM, OK & TX
06.2021 - 04.2022
Broadband Technician
Mediacom Communications Corporation
08.2020 - 03.2021
Lead Trainer/Customer Service Associate
Finish Line Car Wash
04.2018 - 03.2021
High-School Diploma - General Studies
A C Jones High School