Derrick Sledge
8127 SAINT LOUIS ST,HOUSTON, TX
Houston,TX
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Overview
15
15
years of professional experience
Work History
Sales Agent
SalesHood Leads LLC
01.2020 - 06.2025
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular followups.
Cold Caller
Cold Stone Software
02.2013 - 09.2018
- Sourced and pre-qualified leads and identified new business opportunities by dialing 120 daily outbound calls to build partnerships and achieve sales quota.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Collaborated closely with marketing department to align messaging between outbound campaigns and inbound responses.
- Collaborated with the sales team to refine cold calling strategies, leading to more productive conversations with prospects.
- Utilized social media and online resources to research prospects, leading to more informed and tailored cold calls.
Customer Service Representative
Ice Services
03.2010 - 01.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree -
City Colleges of Chicago
Chicago, IL 05.2001 -
Skills
Customer assistance
Product demonstrations
Strategy development
Sales strategies
Client relations
Cold calling
Sales presentations
Objection handling
CRM software usage
Problem-solving
Customer service
Active listening
Timeline
Sales Agent
SalesHood Leads LLC
01.2020 - 06.2025
Cold Caller
Cold Stone Software
02.2013 - 09.2018
Customer Service Representative
Ice Services
03.2010 - 01.2013
No Degree -
City Colleges of Chicago
05.2001 -
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