Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Derrick Smith

Summary

Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Eat The Frog Fitness- Clear Lake
01.2023 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.

Guest Advocate

Target
08.2021 - 11.2021
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Worked with floor team and managers to meet wide range of customer needs.

Front of House Team Member

Chick-fil-A
01.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Science - Psychology

University of Houston - Clear Lake
Houston, TX
12.2024

Associate of Arts - Psychology

Lee College
Baytown, TX
05.2023

Skills

  • Product Recommendations
  • Sales Training
  • Hospitality and Accommodation
  • Excellent People Skills, maintain guest relations through communication and listening skills
  • Time Management
  • Multitasking Strengths

Certification

  • Certified Personal Trainer, NASM - 8/5/2023
  • CPR/AED/First Aid, National CPR Foundation - 7/29/2023

Timeline

Sales Associate

Eat The Frog Fitness- Clear Lake
01.2023 - 06.2023

Guest Advocate

Target
08.2021 - 11.2021

Front of House Team Member

Chick-fil-A
01.2020 - 08.2021

Bachelor of Science - Psychology

University of Houston - Clear Lake

Associate of Arts - Psychology

Lee College

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Derrick Smith