Derricka Eady
Stafford,VA
Summary
Dynamic and results-oriented professional with a diverse background in customer service and logistics, notably at Alorica. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in consultative sales and certified in forklift driving, demonstrating a blend of analytical prowess and operational efficiency. Proven track record of leading teams to exceed performance goals by fostering a collaborative and supportive environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
Spotsylvania, VA
04.2024 - Current
- Resolved customer inquiries, delivering precise information about products and services
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Material Handler
Mondelez International
Manassas, VA
01.2022 - 04.2024
- Maintained accurate inventory records of all received items.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Operated forklift in a safe manner to move large shipments within the facility.
- Prepared outgoing shipments by picking, packaging, labeling, and loading onto delivery vehicles.
- Experienced in material handling using advanced equipment (pallet jack, fork lift, swing lift)
DSP (Direct Support Proffesional)
Heritage House Nursing Home
Lorton, VA
01.2023 - 12.2023
- Facilitated personal care and meal preparation for individuals
- Enhanced community engagement among participants and their peers
- Assisted in planning and implementing recreational activities for participants.
- Assisted individuals in learning and developing new skills.
- Monitored client development through detailed observations and discussions
Warehouse Worker
Martin Brower
Manassas, VS
11.2020 - 12.2023
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Monitored temperature and humidity levels in the warehouse environment.
Direct Support Professional
Holistic Care
Lorton, Virginia
01.2022 - 11.2022
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Provided guidance and support to ensure safety of individuals served.
- Guided individuals in developing self-advocacy skills
- Worked with staff to create tailored service plans for participants
Team Lead
5 Guys
Stafford, VA
03.2017 - 12.2019
- Directed team members, ensuring timely completion of tasks.
- Enhanced service standards for customers
- Executed performance evaluations, delivering feedback on employee performance
- Trained new staff in relevant processes and procedures.
- Maintained adherence to company policies across team.
Education
Certified Nursing Assistant - Nurse Assistant
Unique Health School
Manassas, VA10-2024
High School Diploma -
North Stafford Highschool
Stafford, VA06-2017
Skills
- Effective Scheduling
- Paperwork Processing
- Accurate Data Entry
- Consultative Sales
- Inbound and Outbound Calling
- Analytical Report Creation
- Certified Forklift Driver
- Pallet Jack Handling Skills
- Swing Lift Operation
- Order Fulfillment
- Receiving
- CPR Trained Professional
- Certified Nurse Assistant
Timeline
Customer Service Representative
Alorica
04.2024 - Current
DSP (Direct Support Proffesional)
Heritage House Nursing Home
01.2023 - 12.2023
Material Handler
Mondelez International
01.2022 - 04.2024
Direct Support Professional
Holistic Care
01.2022 - 11.2022
Warehouse Worker
Martin Brower
11.2020 - 12.2023
Team Lead
5 Guys
03.2017 - 12.2019
Certified Nursing Assistant - Nurse Assistant
Unique Health School
High School Diploma -
North Stafford Highschool