Derricka Harmon
Pittsburgh,PA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. I am crafted in many ways and can also type 42 words per minute. I am great with customer solving skills and deescalating intense situations. I bring more than great personality to the team. I bring hard, dedication and team building skills as well. I am on time and punctual.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Aimbridge Hospitality
Pittsburgh, PA
03.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed risk by developing and implementing effective risk management strategies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Manager
Auberle
Pittsburgh, PA
04.2021 - 02.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Resolved customer inquiries and complaints requiring management-level escalation.
Operations Manager
Avis Budget Group
Pittsburgh, PA
05.2018 - 01.2023
- Assisted customers with getting there rental cars
- Managed a team of 35
- Assisted with scheduling employees
- Managed reservations
Education
Associate of Arts -
Pittsburgh Technical College
Oakdale, PA06-2014
High School Diploma -
Cody High School
Detroit, MI07-2010
Skills
- Workforce Management
- Business Development
- Operations Management
- Performance Management
- Contract Management
- Business Administration
- Customer Relationship Management (CRM)
- Team Leadership
- Verbal and written communication
- Staff Management
- Skype
- Staff Training and Development
- Policy Implementation
- Cross-functional team management
- Cross-Functional Teamwork
- Complex Problem-Solving
- Negotiation
Accomplishments
- Ballet
- Girls Scout Cadet
- Big Brother/Sister program
- Volunteer
- Donation to epilepsy foundation
Certification
- Computer forensic
Timeline
Manager
Aimbridge Hospitality
03.2024 - Current
Manager
Auberle
04.2021 - 02.2024
Operations Manager
Avis Budget Group
05.2018 - 01.2023
Associate of Arts -
Pittsburgh Technical College
High School Diploma -
Cody High School
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