Derrinick Fuentes
Jarrell,TX
Summary
IT-focused professional transitioning into technology with hands-on experience troubleshooting computers and printers, setting up laptops, installing applications, and configuring network connectivity. Experienced with Microsoft Office, Yardi, YieldStar, and digital systems. Currently pursuing CompTIA A+ certification with a strong background in problem-solving, customer service, leadership, and technical support.
Overview
10
10
years of professional experience
Work History
ASSISTANT COMMUNITY DIRECTOR
Highmark Residential
Austin, TX
07.2022 - Current
- Manage daily operations, resident communication, rent collection, leasing, renewals, and resident accounts.
- Monitor unpaid balances, communicate with residents regarding rent, and handle late-rent notices and notices to vacate.
- Assist with evictions, including notices, court documents, and supporting documentation.
- Oversee Leasing Agents and assist with team operations, resident concerns, and leasing activities.
- Use Yardi and YieldStar for resident accounts, transactions, pricing, reporting, and documentation.
- Prepare deposits, accounting records, reports, and monthly closeout documentation.
- Provide informal IT support by setting up laptops, installing applications, connecting devices to secured Wi-Fi, and troubleshooting computers.
- Troubleshoot office printers, including network connectivity, rebooting, sensor cleaning, and toner management.
ASSISTANT GENERAL MANAGER
Salata
San Antonio, TX
01.2017 - 07.2022
- Directed daily operations and teams of up to 30 employees and 5 shift leaders.
- Interviewed, hired, onboarded, and trained employees.
- Managed inventory, labor, sales, and operational performance.
- Resolved customer and employee concerns while maintaining company standards.
- Collaborated with management to improve operations and drive sales, contributing to company-wide sales records.
Education
CompTIA A+ Certification -
Professor Messer Online Training
09-2026
John B. Connally High School
Pflugerville, TX01-2017
Skills
- Computer & Laptop Setup
- Troubleshooting
- Printer Support
- Software Installation
- Wi-Fi & Network Connectivity
- Microsoft Office
- Yardi
- YieldStar
- Data Validation
- End-User Support
- Foundational Cybersecurity
- Problem-solving
- Professionalism
Timeline
ASSISTANT COMMUNITY DIRECTOR
Highmark Residential
07.2022 - Current
ASSISTANT GENERAL MANAGER
Salata
01.2017 - 07.2022
CompTIA A+ Certification -
Professor Messer Online Training
John B. Connally High School