Derven Saint Martin
Orlando,FL
Summary
Motivated and detail-driven and IT professional with proven experience supporting enterprise-level systems for Capital One and Mclane Global. Demonstrates strong skills in network security, system administration, and incident response. Adept at protecting sensitive data, monitoring threats, and maintaining compliance with security policies and frameworks. Passionate about leveraging technical knowledge and problem-solving abilities to strengthen organizational infrastructure and reduce risk.
Overview
3
3
years of professional experience
Work History
Cybersecurity Support Analyst-Remote
Capital One
Orlando, FL
05.2024 - Current
- Monitor and respond to potential security incidents using endpoint protection and log management tools.
- Assist senior analysts in conducting vulnerability assessments and implementing patches across user systems and applications.
- Support access management operations, including user account creation, password resets, and MFA configuration within Active Directory and Azure AD.
- Document findings and contribute to incident response reports, ensuring compliance with corporate cybersecurity frameworks.
- Collaborate with IT and business teams to enhance security awareness training and reduce phishing-related incidents.
IT Systems Technician
McLane Global
04.2023 - 04.2024
- Provided daily technical support for over 100 users across logistics, warehouse, and administrative departments.
- Configured workstations, installed software updates, and ensured secure connectivity for remote employees via VPN.
- Implemented system hardening and access control measures in alignment with company security policies.
- Assisted with network troubleshooting and coordination of routine maintenance with third-party vendors.
- Created and maintained technical documentation to support disaster recovery and continuity planning.
Education
Highschool diploma - undefined
LIBERTY HIGH SCHOOL
ComTIA Security+ - undefined
OSCEOLA TECHNICAL COLLEGE
Skills
- Led initiatives in threat analysis to proactively identify and mitigate security vulnerabilities Oversaw VPN setup to provide secure connectivity for remote users Directed implementation of identity and access management (IAM) strategies to safeguard user access Championed encryption practices to secure data integrity Managed vulnerability scanning operations to enhance system resilience Strategized network segmentation to optimize security architecture
- Oversaw administration of Windows OS and Microsoft 365 platforms to enhance operational efficiency Managed basic Active Directory tasks to streamline user management processes Directed endpoint management initiatives and system hardening efforts through effective software patching strategies
- Oversaw the utilization of Wireshark for network traffic analysis Managed introductory training sessions on Splunk to enhance team capabilities Directed the implementation of Microsoft Defender to strengthen cybersecurity measures Streamlined documentation processes for CRM platforms and systems to improve operational efficiency
LANGUAGES
English: Fluent
French: Fluent
Creol: Fluent
Spanish: Intermediate
Timeline
Cybersecurity Support Analyst-Remote
Capital One
05.2024 - Current
IT Systems Technician
McLane Global
04.2023 - 04.2024
Highschool diploma - undefined
LIBERTY HIGH SCHOOL
ComTIA Security+ - undefined
OSCEOLA TECHNICAL COLLEGE