Desarae Diaz
New Milford,CT
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Associate
Petco
New Milford, CT
01.2024 - Current
- Assisted customers in selecting pet supplies and products.
- Educated pet owners on care and training techniques.
- Maintained cleanliness and organization of store displays.
- Built relationships with customers by providing friendly customer service.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored operations and reviewed records and metrics to understand company performance.
Manager
Petco
New Milford, CT
08.2025 - 10.2025
- Supervised daily operations in a fast-paced retail environment.
- Trained and mentored team members on product knowledge and customer service.
- Managed inventory levels and ensured timely restocking of merchandise.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Proposed or approved modifications to project plans.
Assistant
E Gluck
Long Island, NY
06.2023 - 09.2023
- Processed incoming and outgoing shipments efficiently for timely delivery.
- Collaborated with team members to ensure smooth workflow in shipping area.
- Verified shipping documents for accuracy.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Conducted regular audits of warehouse operations for compliance with company policies and procedures.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Weighed mail to determine correct postage.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Intern
Advance Group
New York, New York
09.2019 - 03.2020
- Assisted team with daily administrative tasks and project coordination.
- Conducted research to support strategic initiatives and decision-making processes.
- Collaborated with cross-functional teams to enhance communication and workflow efficiency.
- Put data in excel for clients and upcoming clients.
- Shipping off welcome boxes to the post office to new clients.
- Utilized software tools for data entry and document management tasks.
Intern
Weil, Gotshal & Manges
New York, NY
09.2018 - 06.2019
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized software tools for data entry and document management tasks.
- Scan documents for lawyer presentations
- Answer phone calls to get specific requests from clients
Education
Some College (No Degree) - Social Work
Western Connecticut State University
Danbury, CTSkills
- Customer service
- Retail operations
- Data entry
- Problem solving
- Communication effectiveness
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Petco
08.2025 - 10.2025
Associate
Petco
01.2024 - Current
Assistant
E Gluck
06.2023 - 09.2023
Intern
Advance Group
09.2019 - 03.2020
Intern
Weil, Gotshal & Manges
09.2018 - 06.2019
Some College (No Degree) - Social Work
Western Connecticut State University