Desarae Munoz
Pecos,TX
Summary
Outgoing Receptionist with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Gibson Hardware
Pecos, Texas
12.2022 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled incoming and outgoing mail and packages.
- Maintained a clean and organized reception area to uphold company image.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Conducted daily safety checks on tools prior to use by personnel.
- Received and responded to customer inquiries regarding tool availability and usage instructions.
Retail Sales Supervisor
Bealls Outlet
Pecos, TEXAS
11.2022 - Current
- Managing store opening and closing setting facility alarms for business security, handling all financial currency
- Unloading truckload maintaining warehouse
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Assistant Manager
Little Caesars
Pecos, TEXAS
02.2022 - 10.2022
- Managed opening and closing store and handling all financial currency.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
- Opened facility daily and prepared areas for service.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Receptionist
Pecos
, Texas
09.2015 - 03.2016
- Meeting and greeting clients as setting a positive atmosphere
- Keep front desk tidy and Presentable with all necessary material, Displaying business Decals and Advertisements.
- Document organize, maintain Files and Records, update when necessary.
- Answering all incoming calls, Redirect calls or keep messages, answer questions and Address complaints.
- Cashier, Check In/Out clients into computer records Data and File.
- Manage typed and handwritten data logs of several groups, Of major leading oilfield companies in timely manner.
- Sanitarily Preparing and Displaying food properly.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries and distributed to personnel.
- Completed basic bookkeeping and document filing.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
DesaraeCWJC (christian women job corp) -
CWJC
11.2015
Diploma -
Pecos High School
Pecos, TEXAS05.2011
Skills
- Training/Managing
- Data Entry /Microsoft office/Word/Excel
- Critical Thinking /Problem Solving
- Team Collaboration
- Professionalism in Appearance /Business Awareness
- Oral / Written Communication
- Cash Handling /Customer Service
- Teaching /Presenting
- File Records / Organize Documentation
- Managing /Planning Schedules
- Operating Office Equipment
- Organizational /Sanitation Duties
- Professional Attitude /Strong Work Ethic
- Contribution To Work Environment / Clients
- Fluent in Spanish
Timeline
Front Desk Receptionist
Gibson Hardware
12.2022 - Current
Retail Sales Supervisor
Bealls Outlet
11.2022 - Current
Assistant Manager
Little Caesars
02.2022 - 10.2022
Front Desk Receptionist
Pecos
09.2015 - 03.2016
Diploma -
Pecos High School
DesaraeCWJC (christian women job corp) -
CWJC