Desare Taylor
DeSoto,TX
Summary
Compassionate advocate with a solid background in healthcare and customer service. Proven ability in health screening and venipuncture, ensuring donor safety and satisfaction. Eager to learn more and leverage expertise in a dynamic team environment.
Overview
5
5
years of professional experience
Work History
Customer Service Advocate
Quadient
Plano, Texas
09.2024 - Current
- Assisted customers with inquiries regarding products and services.
- Processed orders and managed customer accounts efficiently.
- Collaborated with team members to resolve customer issues promptly.
- Handled escalated customer concerns with patience and empathy.
Phlebotomist
Carter BloodCare
Bedford, Texas
02.2022 - 09.2024
- Collected blood samples using proper techniques and safety protocols.
- Ensured donor eligibility through health screening and questionnaires.
- Educated donors about the donation process and post-donation care.
- Responded to donor inquiries and provided excellent customer service.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
Warehouse Forklift Operator
NOVO Distribution
Dallas, Texas
05.2021 - 02.2022
- Operated forklifts to move materials and products within warehouse areas.
- Loaded and unloaded trucks, ensuring proper placement of goods in designated areas.
- Followed safety protocols to minimize risks while transporting heavy items.
- Staged goods in loading dock area.
Pharmacy Technician
Neighborhood Walmart
DeSoto, Texas
08.2020 - 04.2021
- Processed prescriptions accurately for customer pickup and delivery.
- Assisted pharmacists with medication dispensing and inventory management.
- Managed prescription refill requests and verified patient information effectively.
- Restocked shelves with new supplies of medications as needed.
Education
Associate of Business Administration - Business Administration
American InterContinental University
Schaumburg, IL11-2024
High School Diploma -
Desoto High School
DeSoto, TX06-2020
Some College (No Degree) - Medical Assistant
Medical & Dental Assistance School of Dallas
Grand Prairie, TXSkills
- Team collaboration
- Blood collection techniques
- Order processing
- Health screening
- Knowledgeable in Microsoft PowerPoint, Word, Excel, Teams
- Customer service
- Venipuncture
- Injections
- EKG
- CPR certified
- Vital signs
- Quick learner
Accomplishments
- Graduated High School with honors with a GPA of 3.6
- Graduated with my Associates degree with a GPA above 3.0
Timeline
Customer Service Advocate
Quadient
09.2024 - Current
Phlebotomist
Carter BloodCare
02.2022 - 09.2024
Warehouse Forklift Operator
NOVO Distribution
05.2021 - 02.2022
Pharmacy Technician
Neighborhood Walmart
08.2020 - 04.2021
Associate of Business Administration - Business Administration
American InterContinental University
High School Diploma -
Desoto High School
Some College (No Degree) - Medical Assistant
Medical & Dental Assistance School of Dallas
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