DeSean Thomas
Warren,MI
Summary
Dynamic Store Manager with a proven track record at Uncle Ed's Oil Shoppe, excelling in employee training and performance management. Successfully implemented process improvements that enhanced productivity and customer satisfaction. Adept at budget management and fostering team leadership, driving operational excellence while ensuring safety standards are met.
Overview
5
5
years of professional experience
Work History
Store Manager
Uncle Eds Oil Shoppe
Farmington Hills, MI
07.2024 - 12.2024
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned special promotions or discounts based on market trends.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Manager
Uncle Eds Oil Shoppe
Warren, MI
06.2022 - 07.2024
- Trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established processes for monitoring customer satisfaction levels.
Cashier
Lowe's
Jackson, MI
01.2020 - 06.2020
- Ensured compliance with all safety regulations within the store environment.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Hamtramck High School
Hamtramck, MI06-2020
Some College (No Degree) -
Jackson College
Jackson, MISkills
- Employee training
- Performance management
- Inventory control
- Budget management
- Customer service
- Sales forecasting
- Team leadership
- Safety standards
- Staff scheduling
- Communication skills
- Hourly shift management
Timeline
Store Manager
Uncle Eds Oil Shoppe
07.2024 - 12.2024
Assistant Manager
Uncle Eds Oil Shoppe
06.2022 - 07.2024
Cashier
Lowe's
01.2020 - 06.2020
High School Diploma -
Hamtramck High School
Some College (No Degree) -
Jackson College
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