Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desember Franklin

Stafford

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Office Manager

Jasmine's Helping Hands
04.2019 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated special projects and managed schedules.

Procedure Coordinator

Endocrinology Of Southwest Dallas
10.2018 - 04.2019
  • Streamlined procedural processes by identifying areas for improvement and implementing necessary changes.
  • Enhanced efficiency of procedure coordination by developing and maintaining comprehensive filing systems.
  • Coordinated cross-departmental communication, resulting in smoother operations and improved collaboration.
  • Reduced procedural errors by conducting thorough audits and providing detailed feedback to staff members.

Insurance Verification Specialist

Aegis Health Group
03.2014 - 10.2018
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
  • Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.

Education

Biology

University of Houston
Houston, TX
05.2026

Biology

Houston Community College
Houston, TX
08.2022

Phelbotomy I

DCCCD Allied Health Program
Lancaster, TX
05.2014

Biology

North Lake College
Irving, TX
08.2011

Skills

  • Employee Supervision
  • Office Management
  • Staff Hiring
  • Customer Service
  • Administrative Support
  • Data Entry
  • Staff Training
  • EClinicals
  • Excell
  • Appointment Scheduling
  • Documentation

Timeline

Office Manager

Jasmine's Helping Hands
04.2019 - Current

Procedure Coordinator

Endocrinology Of Southwest Dallas
10.2018 - 04.2019

Insurance Verification Specialist

Aegis Health Group
03.2014 - 10.2018

Biology

University of Houston

Biology

Houston Community College

Phelbotomy I

DCCCD Allied Health Program

Biology

North Lake College

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