Deserae Hieber
Columbus
Summary
Proven leader in hospitality, excelling in customer service and cash handling, showcased during tenure at Olive Garden Restaurant. Skilled in creating exceptional guest experiences and mentoring teams for increased productivity. Demonstrates critical thinking and computer proficiency, ensuring operational excellence without sacrificing quality.
Overview
9
9
years of professional experience
Work History
Server
Olive Garden Restaurant
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Head Cashier
Jay Petroleum
05.2021 - 12.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Head Cook
Arbors at Oregon
10.2015 - 04.2021
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
Education
Diploma -
Waite High School
Toledo, OH05.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Active listening
- Call center experience
- Critical thinking
- Computer proficiency
Timeline
Server
Olive Garden Restaurant
03.2023 - Current
Head Cashier
Jay Petroleum
05.2021 - 12.2022
Head Cook
Arbors at Oregon
10.2015 - 04.2021
Diploma -
Waite High School
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