Desery Martell
Waterbury
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Home Depot
Southington
11.2024 - Current
- Assisted customers in locating products throughout the store.
- Responded to customer inquiries via phone and in-person interactions.
- Handled returns and exchanges according to company policy.
- Resolved customer complaints effectively and professionally.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Overnight Manager
Bjs Wholesales Club
Southington
07.2007 - 09.2025
- Supervised overnight operations ensuring compliance with safety and quality standards.
- Managed inventory levels, coordinating stock replenishment and product layout.
- Trained staff on operational procedures and customer service expectations.
- Conducted nightly audits to assess store conditions and replenish supplies.
- Collaborated with day management team for smooth operational transitions.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Maintained safe work and collaboration spaces for night employees.
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Operated forklift to move materials safely within warehouse environment.
- Loaded and unloaded trucks with precision and care for inventory management.
- Conducted routine inspections of forklift equipment for safety compliance.
- Assisted in training new operators on safe forklift handling procedures.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Loaded pallets onto trailers for shipment.
Military Police Officer
United States Navy Reserve
Bronx
07.2007 - 05.2013
- Enforced military laws and regulations during training exercises.
- Conducted security patrols to ensure personnel safety and property protection.
- Assisted in investigations of incidents involving military personnel and property.
- Maintained weapons qualifications through regular firearms training exercises.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
Master at Arms
United States Navy, USN
Naples
04.2003 - 07.2007
- Enforced security protocols to protect personnel and assets on naval installations.
- Conducted investigations into incidents and maintained detailed reports for review.
- Managed access control procedures at entry points to ensure safety compliance.
- Trained junior personnel on security operations and emergency response procedures.
- Monitored surveillance systems to detect suspicious activities and potential threats.
- Responded to emergency situations such as fires, medical emergencies, or terrorist threats.
- Conducted security patrols to ensure safety of personnel and property.
- Conducted security sweeps of shipboard spaces and personnel to ensure compliance with Navy regulations.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Education
Associate of Science - Cyber Security
Naugatuck Valley Community College
Waterbury, CT 04.2020 - 12.2025
Associate of Science - Business Management
Naugatuck Valley Community College
Waterbury, CT 12.2012 - 05.2017
Skills
- Cyber security fundamentals
- Customer service
- Project management
- Team leadership
- Communication skills
- Inventory management
- Team management
- Order fulfillment
- Paperwork processing
- Refunds processing
- Key holder experience
- Shipping and receiving
Languages
English
References
References available upon request.
Timeline
Customer Service Representative
Home Depot
11.2024 - Current
Associate of Science - Cyber Security
Naugatuck Valley Community College
04.2020 - 12.2025
Associate of Science - Business Management
Naugatuck Valley Community College
12.2012 - 05.2017
Overnight Manager
Bjs Wholesales Club
07.2007 - 09.2025
Military Police Officer
United States Navy Reserve
07.2007 - 05.2013
Master at Arms
United States Navy, USN
04.2003 - 07.2007