Desganay Floyd Williams
Sanford,FL
Summary
Dynamic Patient Service Representative with extensive experience at CVS Specialty Pharmacy, excelling in insurance verification and patient confidentiality. Proven ability to enhance patient satisfaction through empathetic communication and exceptional service. Skilled in medical billing and compliance, consistently ensuring accurate documentation and fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
CVS Specialty Pharmacy
Sanford, FL
07.2022 - 09.2024
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Elevated satisfaction levels by delivering exceptional service at both start and end of patient visits.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
Patient Access Specialist
AssistRX
Orlando, FL
10.2023 - 05.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Medical Billing Representative
Bioplus Specialty Pharmacy
Orlando, FL
02.2019 - 03.2021
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Conducted periodic audits of billing records to identify errors or inconsistencies, ensuring proper documentation for future reference.
- Established a positive work environment through open communication channels and active participation in team meetings, fostering a culture of collaboration and growth.
- Posted and adjusted payments from insurance companies.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2013
Skills
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Payment collection
- Medical terminology
- Eligibility determination
- Medical insurance
- Data entry proficiency
- Medical billing
Timeline
Patient Access Specialist
AssistRX
10.2023 - 05.2024
Patient Service Representative
CVS Specialty Pharmacy
07.2022 - 09.2024
Medical Billing Representative
Bioplus Specialty Pharmacy
02.2019 - 03.2021
High School Diploma -
Maynard Evans High School