De'Shanda CoffeyDavison
Harvey,IL
Summary
Experienced healthcare professional adept at managing patient admissions and ensuring smooth operational flow in medical settings. Strong focus on team collaboration and adaptability, with proven track record of meeting organizational goals. Skilled in patient communication, data entry, and problem-solving, consistently reliable in dynamic environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Admitting Representative
Baylor Medical Center at Grapevine
Grapevine, TX
01.2015 - Current
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
- Provided excellent customer service to patients and their families during the registration process.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Verified patient details and insurance coverage and collected co-pays.
- Answered incoming calls, scheduled appointments and filed medical records.
ER Registration Clerk
Baylor Medical Center at Grapevine
Grapevine, TX
01.2009 - 01.2015
- Improved patient care by effectively communicating with medical professionals regarding patient information.
- Expedited admission process for critical cases by promptly obtaining necessary authorizations from insurance providers.
- Streamlined workflow for emergency room staff through accurate data entry and recordkeeping.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
- Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
- Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
Patient Registration/Insurance Verification Specialist
Baylor Medical Center at Grapevine
Grapevine, TX
01.2005 - 01.2009
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Posted payments to accounts and maintained records.
- Increased accuracy of insurance verification, ensuring compliance with both provider and insurer requirements.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Unit Secretary
Baylor Medical Center at Grapevine
Grapevine, TX
01.2001 - 01.2005
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Provided information for patient admissions and discharges to foster timely processing.
Charge Capture Specialist
Baylor Medical Center at Grapevine
Grapevine, TX
01.1998 - 01.2001
- Provided exceptional customer service when interacting with patients, providers, and insurance companies, addressing inquiries related to billing issues in a timely and professional manner.
- Reviewed billing sheets to obtain daily service charges.
- Verified correct revenue and productivity action notations for billing.
- Reduced claim denials by closely monitoring coding updates and implementing necessary changes in a timely manner.
Education
Diploma Medical Billing And Coding - Medical Billing And Coding
Altierus Cplege
Fort Worth, TX05-2020
High School Diploma -
Richland High School
North Richland Hills, TX05-1993
Skills
- HIPAA Compliance
- Patient confidentiality
- Patient Registration
- Scheduling appointments
- Insurance Verification
- Verifying insurance
- Checking in patients
- Admissions processing
- Billing and insurance processes
- Obtaining payments
- Problem-Solving
- Multitasking Abilities
Certification
- Certified ICD-10 Coding Speia;ist(NRCCS)
Timeline
Admitting Representative
Baylor Medical Center at Grapevine
01.2015 - Current
ER Registration Clerk
Baylor Medical Center at Grapevine
01.2009 - 01.2015
Patient Registration/Insurance Verification Specialist
Baylor Medical Center at Grapevine
01.2005 - 01.2009
Unit Secretary
Baylor Medical Center at Grapevine
01.2001 - 01.2005
Charge Capture Specialist
Baylor Medical Center at Grapevine
01.1998 - 01.2001
Diploma Medical Billing And Coding - Medical Billing And Coding
Altierus Cplege
High School Diploma -
Richland High School