Deshanque Berry
Philadelphia,PA
Summary
Successful Compliance Lead with background supporting company daily activities. Highly knowledgeable with skills in managing and coordinating various tasks. Alert and attentive with expert problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead, Operations QA & Compliance
WCG Clinical
01.2021 - Current
- Responsibilities included: Engage in the continued development, maintenance, and enforcement of the CSO Quality Management System
- Manage/lead efforts in the administration, documentation, and reporting of LMS training
- Provide LMS support during audits and inspections
- Establish and enforce quality standards as it relates to records management
- Develop training curricula based on job titles and roles in collaboration with department heads
- Serve as the subject matter expert with respect to the integration procedure for LMS document management processes
- Lead the transition of the LMS system for WCG acquisition companies into the WCG framework, as applicable
- Manage the implementation and delivery of controlled documents to ensure same is performed in line with industry standards, and regulatory agency regulations and guidance, including but not limited to, GCP
- Manage/lead the investigation of LMS system issues and process improvements
- Provide LMS vendor with proposals for upgrades to the system to foster process improvements and customer satisfaction
- Manage/lead LMS personnel to ensure system processes and procedures are maintained
- Conduct internal audits to ensure internal standards and staff performance follow applicable WCG process, industry standards and regulatory agency regulation and guidance
- Manage/lead the conduct of internal audits/periodic review of WCG processes and procedures related to the LMS
- Identify compliance gaps and provide support and suggestions for remediation to the VP, Operations QA & Compliance
- Maintain current knowledge with respect to the quality of documents and regulatory compliance best practice
- Provide training and guidance to staff regarding compliance and interpretation of regulations
- Notify personnel of updated document versions and how to access them.
- Enhanced team productivity by facilitating regular training sessions and providing constructive feedback.
- Streamlined communication channels by establishing clear lines of responsibility within the team.
- Improved customer satisfaction rates with prompt issue resolution and proactive followups.
- Optimized workflow efficiency by implementing new operational processes and procedures.
- Developed strong relationships with key stakeholders, ensuring smooth operations across departments.
- Coordinated daily operations to meet company objectives and deadlines consistently.
- Evaluated employee performance, identifying growth opportunities and recommending promotions accordingly.
- Reduced operational costs through continuous process improvement initiatives and resource optimization.
- Implemented quality control measures, resulting in a significant reduction of errors within the department.
- Managed inventory levels effectively, maintaining accurate records for timely replenishment of stock when required.
- Ensured compliance with company policies, industry regulations, and safety standards throughout all operations activities.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Provided exceptional support to staff members, addressing concerns promptly and fostering a positive work environment.
- Analyzed data to identify trends and areas of improvement within the department''s performance metrics systematically.
- Oversaw the onboarding process for new hires, ensuring proper orientation and integration into the team culture smoothly.
- Achieved high-performance targets through effective delegation of tasks based on individual strengths and skill sets among team members.
- Actively participated in recruitment efforts, selecting qualified candidates that contributed positively to the team dynamic.
- Conducted regular audits of systems and procedures to maintain optimal functionality at all times for efficient operation management.
- Assisted in developing annual budgets and monitoring expenses closely for cost-effective operations.
- Championed change initiatives leading to enhanced organizational effectiveness within the department.
- Handled customer needs and issues by working with representatives and customers directly.
- Collaborated with various departments to support daily activities oversight and coordination.
- Communicated freight status with customers, shipping partners, receiving parties and internal team.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
- Generated and distributed documentation for orders.
- Scheduled and communicated freight pick-up and delivery information.
- Supervised teams to monitor for correct execution of tasks.
- Monitored legal requirements and informed employees of policy changes.
- Promoted company during local meetings by interfacing with potential customers.
- Delegated work and coordinated staff members' daily responsibilities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Quality Assurance Analyst
WCG - MedAvante-ProPhase, Inc.
01.2019 - 01.2021
- Responsibilities included: Conduct routine audits of internal procedures and documentation, as necessary
- Promote safety in all actions
- Comply with all federal, state and local regulatory and company policies and procedures
- Monitor CAPAs and effectiveness checks to ensure issues are resolved
- Quality related administrative requests/data output from various employees
- Participate in client audits, including related client meetings, calls, and other communication (drafting client letters, reports, and other client-facing materials), as needed/Post audit activities
- Liaison with all people involved in audits
- Investigate findings or adverse experiences and operational problems to identify root cause and effective corrective and preventive actions.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into the QA process when applicable.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Fixed identified issues to improve workflows.
- Organized and maintained work environment to allow for maximum productivity.
- Mentored and coached team members on QA topics and strategies.
- Fixed identified issues to increase productivity and boost workflows.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Participated in requirements and used case reviews.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Wrote and maintained detailed internal documentation on developed systems.
- Examined events in application log management and monitoring tool to identify root causes for failures.
- Created and gained project approval on project test plans.
- Reported progress, test metrics and results to project stakeholders.
Quality Assurance Manager
CSL Plasma
01.2019 - 01.2019
- Responsibilities included: Ensured the activities and controls used to determine the accuracy and reliability of the establishment’s personnel, equipment, reagents and operations in the manufacturing of blood products including testing and product release
- Ensured compliance with all relevant regulations, laws, standards and Company policies, and that the Center is always inspection ready
- Lead quality team to ensure all staff were competently performing their duties as evidenced by findings of a program of monitoring, tracking and trending of key metrics
- Lead investigations to determine root causes, corrective/preventative actions and appropriate coordination/leadership of process improvements
- Proactively facilitate communication and interdepartmental coordination quality issues and host audits
- Managed site Quality Control program including but not limited to calibrations management, monitoring of compliance to defined processes (e.g
- Sampling, competency checks, Key Performance Indicators (KPIs), trending and analysis of KPIs, root cause and failure mode impact assessment and change management
- Lead and functioned as the key quality representative for site supplier, customer and regulatory audits
- Lead center review of findings, coordination of remediation (CAPA), if needed and successful closure of audits timely
- Conducted routine audits of internal procedures and documentation, as necessary
- Promote safety in all actions
- Lead investigations and deviations to determine root cause, correction/preventative actions and effectiveness checks
- Monitored CAPAs and effectiveness checks to ensure issues were resolved.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Streamlined testing processes by introducing automated tools, increasing efficiency and reducing errors.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Prevented costly recalls by proactively addressing potential risks before they escalated into larger issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Played a crucial role in refining company manufacturing practices by providing expert guidance on regulatory compliance matters.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Evaluated new technologies and methodologies for potential implementation within the organization's quality assurance program, staying ahead of industry trends.
- Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Implemented new quality assurance and customer service standards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Recorded, analyzed, and distributed statistical information.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Evaluated interactions between associates and customers to assess personnel performance.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Established and tracked quality department goals and objectives.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Specified quality requirements of raw materials with suppliers.
Quality Assurance Specialist
TransPerfect
01.2018 - 01.2019
- Responsibilities included: Compliance management - review and approval, internal audits
- Collaborated with Vendor Management in updating linguist profiles, trend analysis, restrictions, recruiting needs, etc
- Document/record management; actively maintained and improved awareness of QA processes, policies and procedures through training and other applicable methods
- Quality assurance and quality control
- Assisted CRO (Contract Research Organization) Program Management in preparing for client meetings, and effectiveness checks on CAPA items
- Quality related administrative requests/data output from various employees
- Participated in client audits, including related client meetings, calls, and other communication (drafting client letters, reports, and other client-facing materials), as needed
- Completed Pre/Post audit activities; Liaison with all people involved in audits
- Investigated findings or adverse experiences and operational problems to identify root cause and effective corrective and preventive actions.
- Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Developed comprehensive test plans to validate product functionality and performance in various operating conditions.
- Analyzed data from product testing, identifying trends and opportunities for improvement in both design and production processes.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Partnered with suppliers to ensure consistent quality of raw materials received for production purposes.
- Enhanced software reliability through meticulous code reviews and targeted debugging efforts.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Performed risk assessments on potential new projects, helping management make informed decisions about resource allocation and project priorities.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Reduced costs associated with rework by improving inspection processes throughout the entire production line.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Maximized resource utilization by conducting capacity planning analyses that resulted in optimized staffing levels and equipment usage.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Promoted adherence to quality standards by educating personnel on quality control.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Monitored product standards and quality-control programs.
- Fixed identified issues to improve workflows.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to increase productivity and boost workflows.
- Addressed non-conformance issues, pausing production to correct errors.
- Updated inspection journals and daily summary logs with quality-related data.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected items and compared against standards to meet regulatory requirements.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Developed and implemented procedures to meet product quality standards.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Conducted data review and followed standard practices to find solutions.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed tests and inspections to conform to established standards.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Recorded and organized test data for report generation and analysis.
- Reviewed production processes and identified potential quality issues.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Conducted investigations into questionable test results.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Performed routine maintenance and calibration on testing equipment.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Assessed products or services to evaluate conformance with quality standards.
- Created testing protocols to be used across product lines.
Director
WES Health System
01.2010 - 01.2017
- Responsibilities included: Quality and incident management
- Compliance and policy development; complaint and escalation management
- Completed Internal auditing for compliance and quality
- Meeting facilitator for Health Agency meetings
- Project planning and implementation
- Proposal and grant writing, budget creation, and billing
- Interviewed, evaluated, trained, and managed senior staff
- Represented agency initiatives with community-based corporations and companies
- Document/record management; data collection and reporting.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Secured key partnerships that contributed to the company's overall growth strategy and market reach.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Monitored expenditures to mitigate risk of overages.
- Evaluated scripts to identify creative strategies and resource needs.
- Drafted and distributed reports to assist board members with critical business decisions.
- Interacted well with customers to build connections and nurture relationships.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Master of Professional Studies (Organizational Development & Change Management) -
Pennsylvania State University
University Park, PA05.2019
Master of Business Administration -
Strayer University
Trevose, PA05.2007
Sociology -
Arcadia University
Glenside, PA05.2002
Skills
- Six Sigma Methodologies
- Lean Principles
- Operations Management
- Scheduling Coordination
Websites
Affiliations
- President of Kappa Omega Zeta Chapter, Zeta Phi Beta Sorority, Inc
- Healthy Thoughts Board Member from 2012-2019.
- National Black MBA Association 2012-2015.
Accomplishments
Autism Waiver Service Provider Award
Supports Coordinator/Advocate Appreciation Award
Current Position
WCG Clinical, Plymouth Meeting, PA, Lead, Operations QA & Compliance, 2021, Present, Engage in the continued development, maintenance, and enforcement of the CSO Quality Management System, Manage/lead efforts in the administration, documentation, and reporting of LMS training, Provide LMS support during audits and inspections, Establish and enforce quality standards as it relates to records management, Develop training curricula based on job titles and roles in collaboration with department heads, Serve as the subject matter expert with respect to the integration procedure for LMS document management processes, Lead the transition of the LMS system for WCG acquisition companies into the WCG framework, as applicable, Manage the implementation and delivery of controlled documents to ensure same is performed in line with industry standards, and regulatory agency regulations and guidance, including but not limited to, GCP, Manage/lead the investigation of LMS system issues and process improvements, Provide LMS vendor with proposals for upgrades to the system to foster process improvements and customer satisfaction, Manage/lead LMS personnel to ensure system processes and procedures are maintained, Conduct internal audits to ensure internal standards and staff performance follow applicable WCG process, industry standards and regulatory agency regulation and guidance, Manage/lead the conduct of internal audits/periodic review of WCG processes and procedures related to the LMS, Identify compliance gaps and provide support and suggestions for remediation to the VP, Operations QA & Compliance, Maintain current knowledge with respect to the quality of documents and regulatory compliance best practice, Provide training and guidance to staff regarding compliance and interpretation of regulations, Notify personnel of updated document versions and how to access them
Certification
ISO9001-Quality Certification
Six Sigma Yellow Belt
Essentials for Online Teaching Certification
Timeline
Lead, Operations QA & Compliance
WCG Clinical
01.2021 - Current
Quality Assurance Analyst
WCG - MedAvante-ProPhase, Inc.
01.2019 - 01.2021
Quality Assurance Manager
CSL Plasma
01.2019 - 01.2019
Quality Assurance Specialist
TransPerfect
01.2018 - 01.2019
Director
WES Health System
01.2010 - 01.2017
Master of Professional Studies (Organizational Development & Change Management) -
Pennsylvania State University
Master of Business Administration -
Strayer University
Sociology -
Arcadia University
ISO9001-Quality Certification
Six Sigma Yellow Belt
Essentials for Online Teaching Certification
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