Deshawnn Scott
Opelousas,LA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Driven Shift Lead Manager with 10+ years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
Church's Chicken
Opelousas, LA
04.2017 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
Store Manager
Church's Chicken
Baton Rouge, LA
03.2008 - 10.2011
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
No Degree - English Literature
Shelby State Community College
Memphis, TN05.1993
Skills
- Scheduling and Coordinating
- Interpersonal Skills
- Cash Handling
- Technical Proficiency
- Delegating Work
- Quality Assurance
- Opening and Closing Procedures
Certification
- CM - Certified Manager Certification
Timeline
Shift Manager
Church's Chicken
04.2017 - Current
Store Manager
Church's Chicken
03.2008 - 10.2011
No Degree - English Literature
Shelby State Community College
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