DESHAYA POE
SAN LEANDRO,USA
Summary
Customer Service Representative with over a decade of experience in sales and account management, adept at enhancing tenant relations and improving collections processes. Demonstrates exceptional communication and negotiation skills, supported by proficiency in scheduling, documentation, and data entry. Committed to leveraging analytical abilities to optimize customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Career Strategy Consultants
07.2025 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Property Manager /Sales and Leasing Consultant
Arcadian Propertys
11.2024 - 06.2025
- Managed tenant relations to enhance satisfaction, resulting in a 30% increase in lease renewals and reduced turnover.
- Conducted property audits to identify maintenance needs, leading to timely repairs and noticeable improvements in tenant safety.
- Coordinated with contractors for property renovations, ensuring projects were completed on time and within budget, boosting property value.
- Implemented a digital management system for maintenance requests, streamlining communication and significantly reducing response times.
Leasing Consultant
San Marco Apartments
02.2024 - 11.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Prepared lease agreements, collected security deposits and rent payments for tenants.
- Maintained accurate records of prospective renters' applications and leases.
Collections Agent
SafeAmerica Credit Union
02.2023 - 01.2024
- Interviewed customers to obtain financial information, payment history, and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Assisted in the development of strategies to improve collections process efficiency.
Billing Specialist
Patelco
08.2021 - 05.2022
- Executed loan origination process and ordered credit reports, appraisals, and preliminary title reports.
- Tracked status of all loans in process on a daily basis to ensure prompt completion of transactions.
- Reviewed appraisals for accuracy prior to submitting them for underwriting review.
- Detail-oriented Billing Specialist with over 5 years of experience in managing invoices and ensuring accurate billing processes.
- Proficient in using billing software and Excel to streamline financial transactions and improve accuracy.
- Skilled in resolving billing discrepancies and providing exceptional customer service to enhance client satisfaction.
Collections Agent
Mechanics Bank
07.2018 - 08.2018
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Contacted customers and explained debt management to encourage timely debt payments.
Customer Service Representative
Yapstone
09.2014 - 03.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Castlemont HighSchool
Oakland, CASkills
- Account Management
- Scheduling
- Call Management
- Data Entry
- Zendesk
- Microsoft
- Collections
- Customer Service
- Loan Processing
- Negotiation
- Documentation
- Entrata (Expert)
Timeline
Leasing Consultant
Career Strategy Consultants
07.2025 - Current
Property Manager /Sales and Leasing Consultant
Arcadian Propertys
11.2024 - 06.2025
Leasing Consultant
San Marco Apartments
02.2024 - 11.2024
Collections Agent
SafeAmerica Credit Union
02.2023 - 01.2024
Billing Specialist
Patelco
08.2021 - 05.2022
Collections Agent
Mechanics Bank
07.2018 - 08.2018
Customer Service Representative
Yapstone
09.2014 - 03.2017
High School Diploma -
Castlemont HighSchool
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