Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Desirae Caldwell

Desirae Caldwell

Summerland Key,FL

Summary

Accomplished professional with expertise in crisis management and customer service, honed at Key West Police Department. Proven ability to excel under pressure, utilizing multitasking strategies and critical thinking. Successfully managed a thriving business, demonstrating exceptional organization and communication skills. Adept in Adobe Illustrator, enhancing art-related projects with creativity and precision. Dependable and results-driven, consistently exceeding expectations.

Overview

15
15
years of professional experience
4
4
Certifications

Work History

911 Dispatcher/Telecommunicator

Key West Police Department
02.2023 - Current
  • Answering 911 emergent and non emergent telephone calls, dispatching the appropriate units, whether it be police, fire, or medical, running background checks and criminal histories, checking for and confirming warrants with neighboring or outside agencies, entering/clearing stolen vehicles and articles, entering/clearing missing or runaway persons, providing life saving instructions via phone, such as CPR or live birth instructions, dispatching code and parking enforcement, maintaining a clean and functional office space, all while doing multiple of these at the same time.

OWNER/Baker/Decorator

Caldwell Cookies
06.2017 - 12.2022
  • I created and maintained a HIGHLY successful business by the name of Caldwell Cookies, LLC. I single-handedly ran the business while also being a stay-at-home mother to two very young children. With this business, I handled customer interactions, invoices, taxes, customer resolutions (if necessary), etc. The artwork on my cookies was truly one of a kind and very impressive within my community.

Server/Waitress

Walt Disney Company
06.2017 - 01.2020
  • Working for the Walt Disney Company was a dream come true. The thought of coming to work every day and making magic for my guests in various, countless ways brought me so much joy. I have learned so much from the company, especially customer service and multitasking. Within my role at Disney I would maintain restaurant protocols and safety procedures, tend to tables, memorize a large menu and all of its attributes, respond to customer concerns and provide resolutions, train/assist new cast members, etc.

Paraprofessional

Key West High School
10.2016 - 07.2017
  • During my time at both Key West High and Harmony High, I gained an immeasurable amount of management skills in a professional setting. Running my own classroom allowed me to hone in on my organization and time management.

Cashier/Floor Leader/Stocker/Sales Associate/Warehouse Worker

Kermit’s Key Lime Shoppe
06.2011 - 06.2016
  • While working at Kermit's, I interacted with customers daily, stocked shelves, greeted/assisted customers, received orders through telephone, resolved any issues that arose, shipped items online, sold merchandise, prepared food and drinks, cleaned the shop, organized, and personalized/decorated pies.

Education

Bachelor’s Degree - Visual Arts and Emerging Media Management

University of Central Florida
Orlando, FL
01.2020

High School Diploma -

Key West High School
Key West, FL
01.2014

Some College (No Degree) - Graphic Design

University of West Florida
Pensacola, FL

Skills

  • Art-related projects
  • Multitasking strategies
  • Dispatch Operations
  • Adobe Illustrator
  • Teamwork and collaboration
  • Technology Utilization
  • Communications
  • Conflict resolution
  • Data Entry
  • Time Management
  • Coordination
  • Crisis management
  • Organization
  • Customer Service
  • Works Well Under Pressure
  • Critical thinking
  • Dependable and responsible
  • Problem Solving

Certification

FCIC/NCIC Full Access Certification - Issued by The Florida Dept. of Law Enforcement in March, 2025

References

References available upon request.

Timeline

911 Dispatcher/Telecommunicator

Key West Police Department
02.2023 - Current

OWNER/Baker/Decorator

Caldwell Cookies
06.2017 - 12.2022

Server/Waitress

Walt Disney Company
06.2017 - 01.2020

Paraprofessional

Key West High School
10.2016 - 07.2017

Cashier/Floor Leader/Stocker/Sales Associate/Warehouse Worker

Kermit’s Key Lime Shoppe
06.2011 - 06.2016

Bachelor’s Degree - Visual Arts and Emerging Media Management

University of Central Florida

High School Diploma -

Key West High School

Some College (No Degree) - Graphic Design

University of West Florida