Desirae Caldwell
Summerland Key,FL
Summary
Accomplished professional with expertise in crisis management and customer service, honed at Key West Police Department. Proven ability to excel under pressure, utilizing multitasking strategies and critical thinking. Successfully managed a thriving business, demonstrating exceptional organization and communication skills. Adept in Adobe Illustrator, enhancing art-related projects with creativity and precision. Dependable and results-driven, consistently exceeding expectations.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
911 Dispatcher/Telecommunicator
Key West Police Department
02.2023 - Current
- Answering 911 emergent and non emergent telephone calls, dispatching the appropriate units, whether it be police, fire, or medical, running background checks and criminal histories, checking for and confirming warrants with neighboring or outside agencies, entering/clearing stolen vehicles and articles, entering/clearing missing or runaway persons, providing life saving instructions via phone, such as CPR or live birth instructions, dispatching code and parking enforcement, maintaining a clean and functional office space, all while doing multiple of these at the same time.
OWNER/Baker/Decorator
Caldwell Cookies
06.2017 - 12.2022
- I created and maintained a HIGHLY successful business by the name of Caldwell Cookies, LLC. I single-handedly ran the business while also being a stay-at-home mother to two very young children. With this business, I handled customer interactions, invoices, taxes, customer resolutions (if necessary), etc. The artwork on my cookies was truly one of a kind and very impressive within my community.
Server/Waitress
Walt Disney Company
06.2017 - 01.2020
- Working for the Walt Disney Company was a dream come true. The thought of coming to work every day and making magic for my guests in various, countless ways brought me so much joy. I have learned so much from the company, especially customer service and multitasking. Within my role at Disney I would maintain restaurant protocols and safety procedures, tend to tables, memorize a large menu and all of its attributes, respond to customer concerns and provide resolutions, train/assist new cast members, etc.
Paraprofessional
Key West High School
10.2016 - 07.2017
- During my time at both Key West High and Harmony High, I gained an immeasurable amount of management skills in a professional setting. Running my own classroom allowed me to hone in on my organization and time management.
Cashier/Floor Leader/Stocker/Sales Associate/Warehouse Worker
Kermit’s Key Lime Shoppe
06.2011 - 06.2016
- While working at Kermit's, I interacted with customers daily, stocked shelves, greeted/assisted customers, received orders through telephone, resolved any issues that arose, shipped items online, sold merchandise, prepared food and drinks, cleaned the shop, organized, and personalized/decorated pies.
Education
Bachelor’s Degree - Visual Arts and Emerging Media Management
University of Central Florida
Orlando, FL01.2020
High School Diploma -
Key West High School
Key West, FL01.2014
Some College (No Degree) - Graphic Design
University of West Florida
Pensacola, FLSkills
- Art-related projects
- Multitasking strategies
- Dispatch Operations
- Adobe Illustrator
- Teamwork and collaboration
- Technology Utilization
- Communications
- Conflict resolution
- Data Entry
- Time Management
- Coordination
- Crisis management
- Organization
- Customer Service
- Works Well Under Pressure
- Critical thinking
- Dependable and responsible
- Problem Solving
Certification
FCIC/NCIC Full Access Certification - Issued by The Florida Dept. of Law Enforcement in March, 2025
References
References available upon request.
Timeline
911 Dispatcher/Telecommunicator
Key West Police Department
02.2023 - Current
OWNER/Baker/Decorator
Caldwell Cookies
06.2017 - 12.2022
Server/Waitress
Walt Disney Company
06.2017 - 01.2020
Paraprofessional
Key West High School
10.2016 - 07.2017
Cashier/Floor Leader/Stocker/Sales Associate/Warehouse Worker
Kermit’s Key Lime Shoppe
06.2011 - 06.2016
Bachelor’s Degree - Visual Arts and Emerging Media Management
University of Central Florida
High School Diploma -
Key West High School
Some College (No Degree) - Graphic Design
University of West Florida