Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Desirae Durham

Fort Worth,TX
Desirae Durham

Summary

Desirae can be described as a friendly, fair and hardworking woman. She has 10+ years of customer service skills with a true sense of urgency to go along with it. Ms. Durham holds an Associates degree in Environmental Science, a Phlebotomy certificate and has passed a Pharmacy technician course. She is a confident and cheerful employee looking for a long term career.

Overview

11
years of professional experience

Work History

Everman Bingo
Everman, TX

Assistant Manager
05.2020 - Current

Job overview

  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
  • Calculated and paid out winnings or referred patrons to cashiers.
  • Addressed patron issues and quickly resolved complaints.

US Health Advisors
Hurst, TX

Insurance Agent
09.2020 - 12.2020

Job overview

  • Analyzed customer needs and provided best options, upselling products and services.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.

Unemployed
Fort Sill, OK

N/A
11.2019 - 04.2020

Job overview

Walmart
Burleson, TX

Pharmacy Technician
07.2019 - 10.2019

Job overview

  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Efficiently processed cash register transactions for new and refilled prescription orders.

Unemployed
Fort Hood, TX

N/A
01.2018 - 06.2019

Job overview

Walgreen's Pharmacy
Richmond Hill, GA

Pharmacy Technician
01.2017 - 12.2017

Job overview

  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Efficiently processed cash register transactions for new and refilled prescription orders.

Everman Bingo
Everman, TX

Usher/Bingo Caller
01.2013 - 08.2013

Job overview

  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
  • Collected bets in form of cash or chips, verifying and recording amounts.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Chili's Bar and Grill
Burleson, TX

Restaurant Hostess
07.2012 - 12.2012

Job overview

  • Greeted guests and sat customers at tables or in waiting areas.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Villa Dianna
Burleson, TX

Restaurant Busser
01.2012 - 06.2012

Job overview

  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
  • Maintained table setting by removing courses as completed and replenishing utensils.

Education

Central Texas Colleg
Killeen, TX

Associate of Science from Environmental Science
05.2019

University Overview

  • Completed coursework in Chemistry 1 & 2, Biology 1 & 2, Algebra, Calculus, Public Speaking and Geology
  • Math and engineering Member

Medcerts
Online

Pharmacy Technician
10.2016

University Overview

Skills

  • Supervision & Leadership
  • Planning & Organizing
  • People Skills
  • Basic Math
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Organizational Skills
  • Conflict Resolution

Timeline

Insurance Agent
US Health Advisors
09.2020 - 12.2020
Assistant Manager
Everman Bingo
05.2020 - Current
N/A
Unemployed
11.2019 - 04.2020
Pharmacy Technician
Walmart
07.2019 - 10.2019
N/A
Unemployed
01.2018 - 06.2019
Pharmacy Technician
Walgreen's Pharmacy
01.2017 - 12.2017
Usher/Bingo Caller
Everman Bingo
01.2013 - 08.2013
Restaurant Hostess
Chili's Bar and Grill
07.2012 - 12.2012
Restaurant Busser
Villa Dianna
01.2012 - 06.2012
Central Texas Colleg
Associate of Science from Environmental Science
Medcerts
Pharmacy Technician

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Desirae Durham