Desirae Johnson
Dallas,TX
Summary
Service-oriented claims adjuster skilled in applying creative approaches to solving complex problems. Demonstrated expertise in developing profitable and quality-focused processes. Committed to delivering exceptional customer service and ensuring client satisfaction. Recognized for effectively managing claims and resolving issues efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
Renfro
10.2024 - Current
- Built strong relationships with vendors and contractors, fostering collaboration in achieving mutually beneficial outcomes during the claims process.
- Negotiated fair settlements with contractors, public adjusters, and attorneys to resolve over 60 disputed claims amicably.
- Delivered prompt and accurate claim payments to policyholders, maintaining the company''s reputation for exceptional customer service.
- Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate or Symbility.
- Enhanced communication between field adjusters and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.
Trusted Agent- Adjudication and Resolutions
Access DFW
07.2022 - 10.2024
- Generated 30% increase in returned SIDA badges to the airport by launching an incentive to persuade badge holders to return their badges.
- Collaborated with a team of five individuals from different departments within Department of Public Safety to implement new project to re-badge 20,000 badge holders at DFW Airport.
- Collaborated with companies on a daily basis to gather relevant information regarding their percentile of lost badges resulting in lower unaccountable rates.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
Salon Manager
Coffney M Salon
09.2020 - 07.2022
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers resulting in 13% increase in sales and services.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Oversaw salon employee performance, facility cleanliness, and sales.
Tax Representative
PWC
08.2019 - 01.2020
- Enhanced company reputation by providing exceptional customer service and support with 100% client satisfaction score.
- Assisted over 20 clients a day reviewing their tax documentations while referencing from different resources such as receipts and account ledgers.
- 100% accurate data entry while assisting customers with completing form 1040 or 1040 SR.
- Conducted thorough research on tax codes and regulations to provide clients with the most current information, which resulted in 10% decrease of questions asked via email.
- Reviewed federal and state income tax returns for businesses, trusts, estates and non-profits.
Reservation Agent
Virgin Airlines
01.2017 - 02.2019
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Education
Langston University
Langston, OKSkills
- Microsoft Office
- Xactanalysis
- Litigation
- Data Entry
- Troubleshooting
- Expense Tracking
- Damage assessment
- Property inspection
- Estimating repair costs
Certification
All Lines Adjuster License - Self Appointed
States- Florida, Texas
Timeline
Catastrophe Claims Adjuster
Renfro
10.2024 - Current
Trusted Agent- Adjudication and Resolutions
Access DFW
07.2022 - 10.2024
Salon Manager
Coffney M Salon
09.2020 - 07.2022
Tax Representative
PWC
08.2019 - 01.2020
Reservation Agent
Virgin Airlines
01.2017 - 02.2019
All Lines Adjuster License - Self Appointed
States- Florida, Texas
Langston University
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